Head of Platform Services & IT Operations

ASM Research, An Accenture Federal Services Company; Baton Rouge (LA); On-site; USD 99,000 - 143,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks an IT Services Senior Manager to direct enterprise IT operations across infrastructure, cloud, security and regulatory compliance, ensuring continuous services aligned with business goals. You will lead staffing, budgeting, and strategic IT initiatives.

Responsibilities include technical analysis, architecture reviews, and governance to improve service delivery and compliance.

Qualifications

• Bachelor's degree or equivalent in Information Technology, Computer Science, or related field.
• 7-10 years of experience in Information Technology.
• 5+ years of experience managing IT staff.
• Strong ability to explain technical issues to both technical and non-technical audiences.
• Advanced knowledge of commercial and open-source IT hardware, software, and cloud offerings.
• Proven ability to manage a matrixed workforce and drive collaboration across teams.
• Proven ability to diagnose and resolve complex technical issues and implement corrective actions.
• Strong analytical and problem-solving skills with strategic thinking for long-term planning.
• Current security clearance and DoD 8140 compliance; Security+ minimum.

Responsibilities

• Lead and direct IT activities across infrastructure, applications, networks, cloud services, and security.
• Ensure continuity of computer, network, and application services through leadership and oversight.
• Align IT services with business processes and customer requirements while promoting best practices.
• Perform technical analysis, effort estimation, design reviews, and architectural assessments.
• Forecast costs and resources, prepare budgets, and monitor budget performance.
• Recommend upgrades for business applications, servers, and IT assets.
• Develop policies and standards to strengthen service delivery and security.

Skills

IT operations leadership

Infrastructure & cloud mgmt

Tech strategy & architecture

Budgeting & forecasting

IT policy & governance

Service continuity & resilience

Systems assessment & remediation

Matrix team leadership

Stakeholder management

Complex problem solving

Education

Bachelor's degree in IT / CS or related

Master's degree (preferred)

Tools

VMware

Cloud services (AWS/Azure)

Job description

ASM Research, An Accenture Federal Services Company, seeks an IT Services Senior Manager to direct enterprise IT operations across infrastructure, cloud, security and regulatory compliance, ensuring continuous services aligned with business goals. You will lead staffing, budgeting, and strategic IT initiatives.

Responsibilities include technical analysis, architecture reviews, and governance to improve service delivery and compliance.