Italian-Speaking Tier 1 Support Pro

Employers from Greece; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Fully paid training

Relocation package

Health insurance

Two extra salaries per year

Job summary

Patrique Mercier Recruitment FR is seeking an Italian Speaking Tier 1 Support Agent to be the first point of contact for Italian-speaking clients, providing essential support and assistance.

You will respond via phone, email, and chat, troubleshoot basic issues, document interactions in the support system, and educate customers on product features while collaborating with teammates to improve service quality.

Qualifications

• Fluency in Italian and English is required.
• Experience in customer service or support preferred.
• Familiarity with CRM and ticketing systems is a plus.

Responsibilities

• Respond to customer inquiries from Italian-speaking clients via phone, email, and chat promptly and professionally.
• Troubleshoot basic technical issues and provide appropriate solutions or escalate as needed.
• Provide clear and concise information regarding products, services, and policies.
• Document all interactions and resolutions accurately in the support management system.
• Educate customers on product features and offer tips to enhance their experience.
• Collaborate with team members to improve service quality and customer satisfaction.
• Stay informed about company products, updates, and industry trends to provide effective support.

Skills

Italian language

English language

Customer service

Communication skills

Problem solving

Multitasking

Tools

CRM tools

Ticketing systems

Job description

Patrique Mercier Recruitment FR is seeking an Italian Speaking Tier 1 Support Agent to be the first point of contact for Italian-speaking clients, providing essential support and assistance.

You will respond via phone, email, and chat, troubleshoot basic issues, document interactions in the support system, and educate customers on product features while collaborating with teammates to improve service quality.