Bilingual Spanish Tier 1 Support Agent | Relocation Included

Employers from Greece; United States; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid training

Relocation package

Health insurance

Private health insurance

2 extra salaries per year

And much more

Job summary

Patrique Mercier Recruitment FR seeks a Spanish Speaking Tier 1 Support Agent to join our dynamic team. You will be the first line of contact for Spanish-speaking clients, handling inquiries and resolving issues with professionalism.

Responsibilities include assisting customers via phone, email, and chat, troubleshooting basic problems, and logging interactions in our support system. Fluency in Spanish and English is required, and prior customer service experience is advantageous.

Qualifications

• Fluency in Spanish and English with strong written and spoken skills.
• Experience in customer service or support roles is advantageous.
• Ability to thrive in a fast-paced environment with attention to detail.

Responsibilities

• Handle inquiries from Spanish-speaking clients via phone, email, and chat.
• Troubleshoot basic technical problems and escalate when needed.
• Provide accurate product and policy information to customers.
• Log interactions and resolutions in the support system.
• Assist customers in understanding product features and tips.
• Collaborate with the team to improve service delivery.
• Stay updated on offerings and service updates to provide informed support.

Skills

Spanish fluency

English fluency

Customer service

Problem solving

CRM experience

Tools

CRM software

Job description

Patrique Mercier Recruitment FR seeks a Spanish Speaking Tier 1 Support Agent to join our dynamic team. You will be the first line of contact for Spanish-speaking clients, handling inquiries and resolving issues with professionalism.

Responsibilities include assisting customers via phone, email, and chat, troubleshooting basic problems, and logging interactions in our support system. Fluency in Spanish and English is required, and prior customer service experience is advantageous.