French-Speaking Tier 1 Support Specialist | Relocation & Perks

Employers from Greece; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

Training paid

Relocation package

Health insurance

Private health insurance

Extra salaries

Job summary

Patrique Mercier Recruitment FR is seeking a French-speaking Tier 1 Support Agent to deliver excellent customer service for French-speaking clients. You will manage inquiries via phone, email, and chat, troubleshoot issues, and document resolutions in the support system.

Requirements include fluency in French and English, strong communication skills, and the ability to thrive in a fast-paced environment. Prior customer service experience and familiarity with CRM tools are advantageous.

Qualifications

• Fluency in French and English with strong verbal and written communication.
• Prior experience in customer service or support roles is preferred.
• Ability to work in a fast-paced, dynamic environment.
• Familiarity with CRM tools and ticketing systems is an advantage.

Responsibilities

• Manage incoming customer inquiries from French-speaking clients via phone, email, and chat.
• Troubleshoot basic technical problems and provide effective solutions or escalate as needed.
• Communicate clearly about products, services, and policies.
• Document all interactions and resolutions in the support system.
• Assist customers in understanding product features and provide tips to improve their experience.
• Collaborate with team members to improve service quality and customer satisfaction.
• Stay updated on offerings and industry developments to provide informed support.

Skills

French language

English language

Customer service

Communication skills

Problem-solving

Tools

CRM tools

Ticketing systems

Job description

Patrique Mercier Recruitment FR is seeking a French-speaking Tier 1 Support Agent to deliver excellent customer service for French-speaking clients. You will manage inquiries via phone, email, and chat, troubleshoot issues, and document resolutions in the support system.

Requirements include fluency in French and English, strong communication skills, and the ability to thrive in a fast-paced environment. Prior customer service experience and familiarity with CRM tools are advantageous.