Italian-Speaking Support Specialist — Relocate to Sofia

Mercier Consultancy Group; United States; Remote; USD 15,000 - 22,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training programs

Comprehensive Health Insurance

Fully Paid Relocation Package (flight,

Monthly Performance Bonus

Career progression

Multicultural workplace

Job summary

Mercier Consultancy Group in Sofia, Bulgaria is seeking an Italian Speaking Support Specialist to join a dynamic customer support hub. You will handle Italian-speaking client inquiries via phone, email, and live chat, applying product knowledge and company policies to deliver helpful solutions.

The role requires native or fluent Italian, strong communication, and the ability to adapt to new software tools. We offer paid training, relocation support, health insurance, and a clear path for career

Qualifications

• Fluency in Italian (written and spoken).
• Experience in customer support is a plus.
• Willing to relocate to Sofia, Bulgaria.

Responsibilities

• Provide high-quality Italian-speaking support via phone, email, and live chat.
• Maintain deep understanding of product features and service policies.
• Resolve inquiries with professionalism and empathy to ensure satisfaction.
• Document interactions accurately in the CRM system.

Skills

Italian language

Customer support

Job description

Mercier Consultancy Group in Sofia, Bulgaria is seeking an Italian Speaking Support Specialist to join a dynamic customer support hub. You will handle Italian-speaking client inquiries via phone, email, and live chat, applying product knowledge and company policies to deliver helpful solutions.

The role requires native or fluent Italian, strong communication, and the ability to adapt to new software tools. We offer paid training, relocation support, health insurance, and a clear path for career