Arabic Speaking Support Specialist — Bulgaria Relocation

Mercier Consultancy Group; United States; Remote; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Performance bonus

Career development

Job summary

Mercier Consultancy Group is seeking an Arabic Speaking Customer Service Agent to join its international team in Bulgaria. You will handle multi-channel support, resolve inquiries, and represent clients with professionalism in a fast-paced environment.

You must be fluent in Arabic and English, with strong communication skills. The company offers fully paid training, relocation assistance (flight, transfer, hotel), health insurance, and a performance bonus, with clear development pathways.

Qualifications

• Native or fluent Arabic (spoken and written) required.
• Professional proficiency in English to engage with an international office.
• Excellent communication and problem-solving under pressure.
• Relocation to Bulgaria and EU work eligibility.

Responsibilities

• Deliver customer support across voice, email, and live chat.
• Represent clients professionally while resolving inquiries.
• Maintain product knowledge to assist Arabic-speaking clients.
• Ensure high customer satisfaction with personalized service.
• Collaborate with global teams to optimize support workflows.
• Document interactions in CRM systems for data quality.
• Participate in team briefings on quality standards.
• Adhere to SLAs and service performance targets.

Skills

Arabic language proficiency

English language proficiency

Communication skills

Job description

Mercier Consultancy Group is seeking an Arabic Speaking Customer Service Agent to join its international team in Bulgaria. You will handle multi-channel support, resolve inquiries, and represent clients with professionalism in a fast-paced environment.

You must be fluent in Arabic and English, with strong communication skills. The company offers fully paid training, relocation assistance (flight, transfer, hotel), health insurance, and a performance bonus, with clear development pathways.