Italian Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; United States; Remote; USD 15,000 - 22,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training programs

Comprehensive Health Insurance

Fully Paid Relocation Package (flight,

Monthly Performance Bonus

Career progression

Multicultural workplace

Job summary

Mercier Consultancy Group in Sofia, Bulgaria is seeking an Italian Speaking Support Specialist to join a dynamic customer support hub. You will handle Italian-speaking client inquiries via phone, email, and live chat, applying product knowledge and company policies to deliver helpful solutions.

The role requires native or fluent Italian, strong communication, and the ability to adapt to new software tools. We offer paid training, relocation support, health insurance, and a clear path for career

Qualifications

• Fluency in Italian (written and spoken).
• Experience in customer support is a plus.
• Willing to relocate to Sofia, Bulgaria.

Responsibilities

• Provide high-quality Italian-speaking support via phone, email, and live chat.
• Maintain deep understanding of product features and service policies.
• Resolve inquiries with professionalism and empathy to ensure satisfaction.
• Document interactions accurately in the CRM system.

Skills

Italian language

Customer support

Job description

Italian Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO operations, we pride ourselves on delivering bespoke career solutions that empower professionals to thrive in the dynamic Customer Support Services industry.

Job Overview

We are currently seeking a motivated professional for an Italian Speaking Support Specialist position in Bulgaria to join our client’s prestigious customer service hub. This is an exceptional opportunity to advance your career among the best Italian-speaking jobs in Europe while enjoying a vibrant professional environment in Sofia.

Key Responsibilities

• Provide high-quality technical and general assistance to Italian-speaking clients via phone, email, and live chat.
• Maintain a deep understanding of product features and service policies within the Customer Support Services sector.
• Resolve complex client inquiries with professionalism and empathy to ensure maximum satisfaction.
• Collaborate with internal departments to streamline support workflows and improve overall service efficiency.
• Document all interactions accurately within the CRM database in accordance with company standards.
• Contribute to a positive, results-oriented team environment by achieving daily performance targets.
• Continuously update your knowledge of industry trends and company-specific support protocols.
• Native or fluent Italian (spoken and written) is absolutely essential for this role.
• Valid EU passport or right to work in Bulgaria.
• Strong communication and interpersonal skills suited for the fast-paced Customer Support Services industry.
• Previous experience in a customer-facing role is highly valued, though not strictly mandatory.
• Proven ability to adapt to new software tools and technical environments.
• Resilience and a proactive attitude towards problem-solving.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training programs to ensure your success.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to Sofia.
• Monthly Performance Bonus linked to your individual achievements.
• Clear pathways for career progression and internal development.
• A vibrant, multicultural workplace culture located in one of the most exciting hubs for jobs in Bulgaria.

Life in Bulgaria

Bulgaria offers an incredible lifestyle for expats, blending historical charm with a modern, fast-growing economy. Living in Bulgaria means enjoying a pleasant continental climate, vibrant mountain and seaside landscapes, and a surprisingly affordable cost of living that allows for a high quality of life. As one of the most popular destinations for Italian-speaking jobs, Sofia has become a melting pot of European culture and professional opportunity.

Relocating to Bulgaria is a seamless experience with our support, allowing you to focus on discovering the local culinary scene and the warm hospitality the country is known for. With a high density of international professionals, finding a community in Bulgaria is easy, ensuring your transition into this rewarding Italian Speaking Support Specialist position in Bulgaria is as smooth as possible.