Italian-Speaking Back Office Gaming Support Specialist
Mercier Consultancy Group
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Benefits offered by this job
Job summary
Mercier Consultancy Group is seeking an Italian-speaking Back Office Gaming Support Specialist in Sofia, Bulgaria. This role focuses on resolving Italian-speaking player queries, conducting verifications, and upholding platform integrity in a fast-paced gaming environment.
The position requires relocation to Sofia, Bulgaria, with fully paid relocation and training. English proficiency is essential for reporting, while a passion for gaming and attention to detail will help you excel in this
Qualifications
- Native or fluent Italian (spoken and written) is mandatory.
- Excellent English for reporting and communication.
- Willingness to relocate to Sofia, Bulgaria.
- Strong analytical mindset and attention to detail.
- Experience with back-office administrative tasks is a plus.
Responsibilities
- Manage and resolve back-office queries from Italian-speaking players.
- Conduct document verification and background checks for platform security.
- Monitor activities and transactions to identify risks or fraud.
- Coordinate with internal departments to address escalations and improve player experience.
- Maintain thorough case records and documentation for admin tasks.
- Contribute to process improvements in back-office workflows for gaming.
Skills
Job description
Mercier Consultancy Group is seeking an Italian-speaking Back Office Gaming Support Specialist in Sofia, Bulgaria. This role focuses on resolving Italian-speaking player queries, conducting verifications, and upholding platform integrity in a fast-paced gaming environment.
The position requires relocation to Sofia, Bulgaria, with fully paid relocation and training. English proficiency is essential for reporting, while a passion for gaming and attention to detail will help you excel in this
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