Croatian-Speaking Customer Support Specialist

Mercier Consultancy Group; United States; À distance; USD 19 000 - 29 000; Plein temps

Avantages offerts par ce poste

Competitive monthly salary

Fully paid professional training

Private health insurance

Relocation package (flight, transfer,

Monthly performance bonus

Modern office in Sofia

Career development opportunities

Résumé du poste

Mercier Consultancy Group is seeking a Croatian-speaking Customer Service Agent based in Sofia, Bulgaria. You will be the primary contact for clients, delivering expert support via phone, email and live chat, while ensuring accurate information and high-quality service in Croatian and English.

Join a diverse international team and benefit from fully paid relocation, professional training, private health insurance, and performance-based bonuses as you help drive exceptional customer experiences

Qualifications

• Native or fluent Croatian (spoken and written) is mandatory.
• Fluency in English is required for internal communication and training.
• Prior experience in customer support services is a strong advantage.

Responsabilités

• Act as the primary point of contact for clients in customer support.
• Resolve inquiries via phone, email, and live chat with high quality.
• Provide accurate information in Croatian and assist with issues in a timely manner.
• Document interactions in the CRM system with precision.
• Collaborate with internal teams to troubleshoot and improve workflows.
• Stay updated on product developments and internal policies to provide expert support.
• Demonstrate empathy and problem-solving skills in every interaction.

Connaissances

Croatian language

English language

Customer service

Communication skills

Outils

CRM system

Description du poste

Mercier Consultancy Group is seeking a Croatian-speaking Customer Service Agent based in Sofia, Bulgaria. You will be the primary contact for clients, delivering expert support via phone, email and live chat, while ensuring accurate information and high-quality service in Croatian and English.

Join a diverse international team and benefit from fully paid relocation, professional training, private health insurance, and performance-based bonuses as you help drive exceptional customer experiences