Italian-Speaking Streaming Support Pro

Employers from Greece; United States; A distancia; USD 35.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid培训

Fully Paid Relocation Package ( flight

Free Greek Lessons

Discounts

Other perks

Descripción de la vacante

Patrique Mercier Recruitment By Nellie is seeking an Italian-speaking Customer Support Representative for an online streaming service. The role centers on assisting Italian-speaking customers via phone, email, and chat, guiding subscription choices, and resolving account questions to enhance viewing experiences.

Ideal candidates will be fluent in Italian and English, with prior customer service experience in tech or entertainment.

Formación

• Fluency in Italian and English, both written and spoken.
• Experience in customer service, particularly in the entertainment or tech industry.
• Strong interpersonal skills with a focus on providing excellent customer experiences.
• Ability to explain technical concepts clearly to customers in a user-friendly manner.

Responsabilidades

• Provide exceptional customer support to Italian-speaking clients regarding the online streaming platform via phone, email, and chat.
• Assist customers with inquiries about account management, subscription plans, content availability, and troubleshooting.
• Handle complaints and technical issues with professionalism and efficiency to ensure customer satisfaction.
• Document customer interactions accurately and follow up on unresolved issues as needed.
• Collaborate with technical teams to resolve complex problems and enhance service quality.
• Stay informed about new content releases and platform features to provide knowledgeable recommendations.
• Gather customer feedback to contribute to continuous improvement initiatives.

Conocimientos

Italian language

English language

Customer service

Communication

Problem solving

Herramientas

Customer support software

Microsoft Office

Descripción del empleo

Patrique Mercier Recruitment By Nellie is seeking an Italian-speaking Customer Support Representative for an online streaming service. The role centers on assisting Italian-speaking customers via phone, email, and chat, guiding subscription choices, and resolving account questions to enhance viewing experiences.

Ideal candidates will be fluent in Italian and English, with prior customer service experience in tech or entertainment.