French-Speaking Streaming Support Specialist
Employers from Greece
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Benefits offered by this job
Job summary
Patrique Mercier Recruitment By Nellie is seeking a French-speaking Customer Support Representative for an online streaming service in the United States. You will assist customers via phone, email, and chat, addressing subscription questions, content availability, and technical issues.
The role requires fluency in French and English, strong communication, and experience in customer service within tech or entertainment sectors.
Qualifications
- Fluency in French and English required.
- Experience in customer service, preferably in entertainment or tech.
- Excellent communication and service orientation.
- Proficient with customer support software and office tools.
- Ability to troubleshoot technical issues effectively.
- Attention to detail and organized work approach.
- Willingness to work varied hours including evenings/weekends.
Responsibilities
- Provide top-notch customer support to French-speaking clients via phone, email, and chat.
- Assist customers with inquiries on subscriptions, content availability, and troubleshooting.
- Handle customer complaints and resolve issues to ensure a positive experience.
- Document customer interactions accurately and follow up as needed.
- Collaborate with technical teams to resolve complex issues quickly.
- Stay updated on platform features and industry trends to advise customers.
- Gather feedback to help improve services and satisfaction.
Skills
Tools
Job description
Patrique Mercier Recruitment By Nellie is seeking a French-speaking Customer Support Representative for an online streaming service in the United States. You will assist customers via phone, email, and chat, addressing subscription questions, content availability, and technical issues.
The role requires fluency in French and English, strong communication, and experience in customer service within tech or entertainment sectors.
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