Italian Speaking Mobile Support Specialist -Remote in Greece

Employers from Greece; United States; Remote; USD 39,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

Fully paid training

Relocation package

Health insurance

Private health insurance

Two extra salaries per year

And Much More...

Job summary

Patrique Mercier Recruitment FR is excited to offer an Italian-speaking Mobile Support Specialist role. This position focuses on helping Italian-speaking clients with mobile devices, applications, and connectivity issues, delivering a high-quality customer experience from a remote setting.

You will diagnose problems, document interactions in CRM, and work with technical teams to escalate when needed. Fluency in Italian and English is essential, and prior mobile support experience is preferred.

Qualifications

• Fluency in Italian and English, with excellent verbal and written communication skills.
• Experience in mobile support or technical support is preferred.
• Strong diagnostic and troubleshooting skills for mobile devices.

Responsibilities

• Provide expert support to Italian-speaking customers via phone, email, and chat for mobile device issues.
• Troubleshoot and resolve mobile app, connectivity, and device setting problems.
• Guide customers to optimize their use of mobile devices and applications with tailored solutions.
• Document support interactions and solutions in the CRM system.
• Escalate complex issues to technical teams and help improve support processes.
• Follow up to ensure issues are fully resolved and customers are satisfied.

Skills

Italian fluency

English fluency

Mobile support

Troubleshooting

CRM usage

Tools

CRM software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for an Italian Speaking Mobile Support Specialist. This role is ideal for individuals who are passionate about mobile technology and customer service. As a Mobile Support Specialist, you will assist Italian-speaking clients with their mobile device inquiries and technical issues, ensuring an exceptional user experience.

Responsibilities

• Provide expert support to Italian-speaking customers via phone, email, and chat for mobile device-related issues.
• Troubleshoot and resolve a variety of technical issues pertaining to mobile applications, connectivity, and device settings.
• Guide customers in optimizing their use of mobile devices and applications, offering tailored solutions based on their needs.
• Thoroughly document support interactions and solutions in the customer relationship management (CRM) system.
• Work closely with technical teams to **escalate complex issues and improve support processes.**
• Follow up with customers to ensure their issues are fully resolved and to confirm satisfaction with provided support.
• Stay current on mobile technology trends and product updates to enhance your support capabilities.

Requirements

• Fluency in Italian and English, with excellent verbal and written communication skills.
• Experience in mobile support or technical support is preferred.
• Strong diagnostic and troubleshooting skills, particularly related to mobile devices.
• Exceptional customer service skills and the ability to communicate effectively with diverse clients.
• Familiarity with mobile applications and support tools is a significant advantage.
• Ability to work independently and efficiently in a remote environment.
• A strong passion for technology and a commitment to professional growth in the mobile domain.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...