Italian Speaking End User Support Specialist -Remote in Greece

Employers from Greece; United States; Remote; USD 48,000 - 65,000; Full time

Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package (Flight,

Health Insurance

Private Health Insurance

2 extra salaries per year

And Much More...

Job summary

Patrique Mercier Recruitment By Nellie in the United States is seeking an Italian-speaking End User Support Specialist. You will assist Italian-speaking clients by resolving queries and technical issues, ensuring a seamless user experience across phone, email, and chat.

You will diagnose hardware, software, and network issues, provide training, document interactions in the ticketing system, escalate when needed, and collaborate with technical teams to keep customers satisfied.

Qualifications

• Fluency in Italian and English is required.
• Experience in end user support or customer service is preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service orientation and interpersonal skills.
• Familiarity with support ticketing systems and remote assistance tools is a plus.

Responsibilities

• Offer outstanding end user support in Italian via phone, email, and chat.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity.
• Provide training and guidance to users on applications and systems.
• Accurately document all interactions and resolutions in the ticketing system.
• Collaborate with technical teams to escalate issues when needed.
• Conduct follow-ups to ensure complete resolution and customer satisfaction.
• Stay up-to-date with new technologies and product updates.

Skills

Italian language

English language

Customer service

Troubleshooting

Multi-tasking

Remote support tools

Effective communication

Tools

Ticketing system

Remote assist tools

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to announce an opening for an Italian Speaking End User Support Specialist. This position is ideal for individuals who are dedicated to providing exceptional support to end users in a technology-driven environment. As an End User Support Specialist, you will assist Italian-speaking clients by resolving their queries and technical issues, ensuring a seamless user experience.

Responsibilities

• Offer outstanding support to end users in Italian through various channels, including phone, email, and chat.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity.
• Provide training and guidance to users on utilizing various applications and systems effectively.
• Accurately document all interactions and resolutions in the support ticketing system.
• Collaborate with technical teams to escal...
• Conduct follow-ups with users to ensure that their issues have been resolved and they are satisfied with the support.
• Stay up-to-date with new technologies and product updates to enhance service delivery.

Requirements

• Fluency in Italian and English is essential, with strong communication skills both written and spoken.
• Experience in an end user support role or in customer service is preferred.
• Strong troubleshooting skills and the ability to resolve technical issues efficiently.
• Excellent customer service orientation and interpersonal skills.
• Familiarity with support ticketing systems and remote assist tools is a significant plus.
• Able to manage multiple tasks and work independently in a fast-paced environment.
• Passion for technology and a commitment to continuous improvement and learning.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...