Italian Speaking Technical Support Advisor -Remote in Greece

Employers from Greece; United States; Remote; USD 47,000 - 80,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment FR is seeking an Italian Speaking Technical Support Advisor to join our team. You will provide technical support to Italian-speaking clients via phone, email and chat, diagnose issues, and educate customers on product features.

Fluency in Italian and English is required; experience in technical support or customer service is preferred. Benefits include fully paid training, relocation package, health insurance and additional bonuses, with opportunities for growth.

Qualifications

• Fluency in Italian and English required.
• Experience in technical support or customer service preferred.
• Strong understanding of IT systems and effective troubleshooting skills.

Responsibilities

• Deliver technical support to Italian-speaking customers via phone, email, and chat.
• Diagnose and resolve technical issues; ensure smooth customer experience.
• Educate customers on product features and best practices.

Skills

Fluent Italian

Fluent English

Technical support experience

Customer service

Troubleshooting

CRM software

Remote support tools

Tools

CRM software

Remote support tools

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is a leading recruitment agency dedicated to connecting talented individuals with exceptional job opportunities. We are currently in search of an Italian Speaking Technical Support Advisor to join our dynamic team. This position is ideal for candidates with a strong technical background and a commitment to providing outstanding customer support to Italian-speaking clients.

Responsibilities

• Deliver exceptional technical support to Italian-speaking customers through various communication channels, including phone, email, and chat.
• Diagnose and resolve technical issues efficiently, ensuring a smooth customer experience.
• Educate customers on product features and how to effectively utilize them.
• Document customer interactions and resolutions accurately in our CRM system.
• Collaborate with product and engineering teams to upscale complex issues and contribute to product development.
• Ensure customer satisfaction by following up on issues until fully resolved.
• Stay informed about product updates and industry trends to provide informed support.

Requirements

• Fluency in Italian and English, both written and spoken.
• Experience in technical support or customer service is preferred.
• Strong understanding of IT systems and effective troubleshooting skills.
• Excellent problem-solving abilities and attention to detail.
• Strong communication and interpersonal skills, focusing on customer satisfaction.
• Familiarity with CRM software and remote support tools is a plus.
• Ability to work independently and handle multiple tasks efficiently.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...