Italian Speaking Frontline Support Representative -Remote in Greece

Employers from Greece; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

Fully paid training

Fully paid relocation package

Health insurance

Private health insurance

Two extra salaries per year

Job summary

Patrique Mercier Recruitment By Nellie is seeking an Italian-speaking Frontline Support Representative to be the first point of contact for Italian-speaking clients. You will deliver frontline support across phone, email, and live chat, handling product inquiries, account issues, and complaints with a customer-centric approach.

The role requires fluency in Italian and English, strong communication skills, and the ability to thrive in a fast-paced environment while using CRM software to document

Qualifications

• Fluency in Italian and English, both written and spoken.
• Previous experience in customer service or a support role is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a focus on customer-centric service.
• Able to thrive in a fast-paced environment and manage multiple tasks.
• Familiarity with CRM software and basic computer skills.

Responsibilities

• Deliver frontline support to Italian-speaking clients via phone, email, and live chat.
• Assist customers with inquiries about products, services, and account issues.
• Troubleshoot and resolve customer complaints to boost satisfaction.
• Document all customer interactions in the CRM system for follow-up and reporting.
• Collaborate with team members to maintain high service standards and improve experiences.
• Identify opportunities for service improvements and contribute to best practices.

Skills

Italian language

English language

Customer service

Problem solving

Multitasking

CRM software

Tools

CRM software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to offer a position for an Italian Speaking Frontline Support Representative. This role is ideal for individuals who are enthusiastic about providing excellent customer service and support to Italian-speaking clients. Join our team and be the first point of contact for customers while working in a vibrant and multicultural environment.

Responsibilities

• Deliver exceptional frontline support to Italian-speaking clients through various communication channels, including phone, email, and live chat.
• Assist customers with inquiries regarding products, services, and account issues.
• Troubleshoot and resolve customer complaints efficiently to boost customer satisfaction.
• Accurately document all customer interactions in the CRM system for effective follow-up and reporting.
• Work closely with team members to maintain high service standards and enhance customer experiences.
• Identify opportunities for service improvements and contribute to best practices development.
• Stay informed about company products and services to provide accurate information to clients.

Requirements

• Fluency in Italian and English, both written and spoken.
• Previous experience in customer service or a support role is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a focus on customer-centric service.
• Able to thrive in a fast-paced environment and manage multiple tasks.
• Familiarity with CRM software and basic computer skills.
• Positive attitude and a commitment to providing outstanding service.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...