Spanish Speaking Mobile Support Specialist -Remote in Greece

Employers from Greece

United States

Remote

USD 47,000 - 76,000

Full time

4 days ago

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Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment FR is seeking a Spanish-speaking Mobile Support Specialist to assist Spanish-language clients with mobile device inquiries and technical challenges. The role involves diagnosing issues, guiding users through solutions, and documenting interactions in the CRM system.

A remote work setup is supported, with ongoing professional development in mobile technology. Responsibilities include assisting customers via phone, email, and chat, and collaborating with technical

Qualifications

Fluency in Spanish and English is required.
Experience in mobile support or technical support is desirable.
Strong diagnostic and troubleshooting skills for mobile devices.
Excellent customer service and communication abilities.
Familiarity with mobile apps and support tools is a plus.
Ability to work independently in a remote environment.

Responsibilities

Provide expert support to Spanish-speaking customers via phone, email, and chat.
Troubleshoot and resolve mobile device-related issues and app problems.
Assist customers in optimizing mobile device usage with personalized solutions.
Document interactions and resolutions in the CRM system.
Collaborate with technical teams to escalate complex issues.
Follow up with customers to ensure satisfaction with support services.
Stay updated on mobile technology trends and product information.

Skills

Spanish language

English language

Mobile support

Troubleshooting

Customer service

Remote work

Tools

CRM systems

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to announce a fantastic opportunity for a Spanish Speaking Mobile Support Specialist. If you have a passion for mobile technology and enjoy helping others, this role is perfect for you. As a Mobile Support Specialist, you will provide dedicated assistance to Spanish-speaking clients, resolving their mobile device inquiries and technical challenges effectively.

Responsibilities

Offer expert support to Spanish-speaking customers via phone, email, and chat for various mobile device-related issues.
Troubleshoot and resolve a range of technical problems related to mobile applications, device connectivity, and settings.
Assist customers in optimizing their mobile device usage and provide personalized solutions based on their requirements.
Document all support interactions and solutions in the customer relationship management (CRM) system.
Collaborate with technical teams to elevate complex issues and enhance support processes.
Follow up with customers to ensure complete resolution of issues and confirm satisfaction with support services.
Stay updated on the latest mobile technology trends and product information to offer the best assistance possible.

Requirements

Fluency in Spanish and English, with strong verbal and written communication abilities.
Previous experience in mobile support or technical support is highly desirable.
Excellent diagnostic and troubleshooting skills, especially concerning mobile devices.
Outstanding customer service skills with a focus on effective communication with diverse clientele.
Familiarity with mobile applications and related support tools is a significant plus.
Ability to work independently and efficiently in a remote working environment.
A genuine interest in technology and a commitment to ongoing professional development in the mobile sector.

Benefits