Italian-Speaking Customer Experience Champion

Employers from Greece; United States; Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment FR is seeking an Italian-speaking Customer Happiness Specialist to ensure joyful interactions for our Greek customers. You will be the main contact across phone, email, and chat channels to address inquiries and resolve issues effectively.

Fluency in Italian and English, plus strong interpersonal and problem-solving skills, are essential. You will document interactions in CRM and collaborate with teams to continuously enhance the customer experience.

Qualifications

• Fluency in Italian and English.
• Experience in customer service or customer experience roles.
• Strong interpersonal skills and ability to build rapport.
• Problem-solving abilities and a commitment to delivering exceptional customer service.
• Familiarity with CRM software and customer support tools.
• Organization skills and attention to detail in managing customer interactions.

Responsibilities

• Act as the main point of contact for Italian-speaking customers, providing support through various channels including phone, email, and chat.
• Enhance customer satisfaction by proactively addressing inquiries and resolving issues promptly and effectively.
• Document customer interactions and feedback in the CRM system, ensuring accurate records for future reference.
• Identify opportunities to improve the customer experience based on direct interactions and feedback.
• Collaborate with other teams to implement solutions that enhance overall customer happiness.
• Stay updated on product offerings and industry trends to provide informed and relevant recommendations to customers.
• Contribute to a positive and engaging team environment by sharing insights and supporting team initiatives.

Skills

Italian language

English language

Customer service experience

Interpersonal skills

CRM software familiarity

Problem-solving

Attention to detail

Positive attitude

Tools

CRM software

Job description

Patrique Mercier Recruitment FR is seeking an Italian-speaking Customer Happiness Specialist to ensure joyful interactions for our Greek customers. You will be the main contact across phone, email, and chat channels to address inquiries and resolve issues effectively.

Fluency in Italian and English, plus strong interpersonal and problem-solving skills, are essential. You will document interactions in CRM and collaborate with teams to continuously enhance the customer experience.