Italian-Speaking Hospitality Concierge | Guest Experience

Employers from Greece; United States; Remote; USD 40.000 - 65.000; Vollzeit

Benefits dieser Stelle

Private Health Insurance

Training & Development

Performance Bonus

Two extra salaries

Relocation package

Greek lessons

Zusammenfassung

Patrique Mercier Recruitment By Nellie is seeking an Italian-speaking Hospitality Service Consultant to deliver exceptional support to Italian-speaking clients and guests across diverse hospitality settings. You will handle inquiries and reservations, explain services, and work with teams to ensure a seamless guest experience.

The role emphasizes strong language skills, customer service background, and the ability to thrive in a fast-paced hospitality environment with CRM and MS Office

Qualifikationen

• Fluency in Italian and English, both written and spoken.
• Previous experience in a customer service role, ideally in the hospitality industry.
• Strong interpersonal and communication skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Problem-solving skills with a focus on customer satisfaction.
• Understanding of hospitality services and ability to convey information clearly to clients.
• Proficient in using CRM systems and Microsoft Office applications.

Aufgaben

• Provide outstanding customer service to Italian-speaking clients and guests in various hospitality settings.
• Address inquiries, reservations, and service requests via phone, email, and in-person interactions.
• Assist clients with understanding hospitality services and amenities available to them.
• Resolve any customer complaints or issues promptly and professionally to ensure guest satisfaction.
• Collaborate with other team members and departments to deliver a seamless guest experience.
• Maintain knowledge of current hospitality trends and services to provide informed recommendations.
• Document client interactions and feedback for quality assurance and improvement purposes.

Kenntnisse

Italian language

English language

Customer service experience

Interpersonal communication

Time management

Problem solving

Hospitality knowledge

Tools

CRM systems

Microsoft Office

Jobbeschreibung

Patrique Mercier Recruitment By Nellie is seeking an Italian-speaking Hospitality Service Consultant to deliver exceptional support to Italian-speaking clients and guests across diverse hospitality settings. You will handle inquiries and reservations, explain services, and work with teams to ensure a seamless guest experience.

The role emphasizes strong language skills, customer service background, and the ability to thrive in a fast-paced hospitality environment with CRM and MS Office