Italian-Speaking Corporate Client Advocate

Employers from Greece; United States; Remote; USD 48,000 - 66,000; Full time

Benefits offered by this job

Competitive Salary

Monthly Bonus

Fully Paid Training

Relocation Package

Health Insurance

Private Health Insurance

Two Additional Salaries

Job summary

Patrique Mercier Recruitment FR seeks an Italian-speaking Corporate Customer Advisor to deliver high-quality support to corporate clients via phone, email, and live chat. You will assist with inquiries on accounts, products, and services while maintaining strong relationships and educating customers to enhance their experience.

Fluency in Italian and English, plus prior corporate customer service experience, are required.

Qualifications

• Fluency in Italian and English, both written and spoken.
• Experience in corporate/B2B customer service.
• Strong communication and interpersonal skills.
• Proficiency with CRM systems and MS Office.

Responsibilities

• Provide high-quality support to Italian-speaking corporate clients via phone, email, and live chat.
• Assist with inquiries on corporate accounts, products, and services.
• Maintain strong client relationships and ensure needs are met promptly.
• Educate customers about products and services to enhance experience.
• Document interactions and manage inquiries using the CRM system.
• Collaborate with sales and tech support to resolve issues.
• Gather customer feedback for service improvement.

Skills

Italian language

English language

Customer service

B2B / corporate

CRM knowledge

MS Office

Communication

Problem solving

Tools

CRM systems

Job description

Patrique Mercier Recruitment FR seeks an Italian-speaking Corporate Customer Advisor to deliver high-quality support to corporate clients via phone, email, and live chat. You will assist with inquiries on accounts, products, and services while maintaining strong relationships and educating customers to enhance their experience.

Fluency in Italian and English, plus prior corporate customer service experience, are required.