Italian-Speaking Banking Support Specialist (Flexible Hours)

Employers from Greece; United States; Remote; USD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Airport Transfer And Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment By Nellie is seeking an Italian-speaking Customer Support Representative for the Banking sector based in the United States. The role involves handling inquiries via phone, email and chat, assisting with account management, transactions and product offerings in Italian and English.

You will document interactions, resolve issues promptly, and participate in ongoing service improvements.

Qualifications

• Fluent in Italian and English, both written and spoken.

Responsibilities

• Deliver exceptional customer support to Italian-speaking clients regarding banking products and services via phone, email, and chat.
• Assist customers with inquiries related to account management, transactions, and product offerings.
• Resolve customer complaints and issues promptly to ensure a positive banking experience.
• Document customer interactions accurately and maintain thorough records of support activities.
• Collaborate with other banking teams to meet customer needs and enhance service delivery.
• Educate clients on banking procedures, security protocols, and new financial products.
• Gather customer feedback to contribute to the continuous improvement of services.

Skills

Italian

English

CRM

MS Office

Communication

Problem-solving

Job description

Patrique Mercier Recruitment By Nellie is seeking an Italian-speaking Customer Support Representative for the Banking sector based in the United States. The role involves handling inquiries via phone, email and chat, assisting with account management, transactions and product offerings in Italian and English.

You will document interactions, resolve issues promptly, and participate in ongoing service improvements.