Italian Speaking Customer Support for Banking -Remote in Greece

Employers from Greece; United States; Remote; USD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Airport Transfer And Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment By Nellie is seeking an Italian-speaking Customer Support Representative for the Banking sector based in the United States. The role involves handling inquiries via phone, email and chat, assisting with account management, transactions and product offerings in Italian and English.

You will document interactions, resolve issues promptly, and participate in ongoing service improvements.

Qualifications

• Fluent in Italian and English, both written and spoken.

Responsibilities

• Deliver exceptional customer support to Italian-speaking clients regarding banking products and services via phone, email, and chat.
• Assist customers with inquiries related to account management, transactions, and product offerings.
• Resolve customer complaints and issues promptly to ensure a positive banking experience.
• Document customer interactions accurately and maintain thorough records of support activities.
• Collaborate with other banking teams to meet customer needs and enhance service delivery.
• Educate clients on banking procedures, security protocols, and new financial products.
• Gather customer feedback to contribute to the continuous improvement of services.

Skills

Italian

English

CRM

MS Office

Communication

Problem-solving

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is dedicated to matching skilled professionals with rewarding career opportunities. We are currently looking for an Italian Speaking Customer Support Representative for the Banking sector. This position offers an exciting opportunity for those passionate about finance who are eager to provide top-notch customer service to Italian-speaking clients.

Responsibilities

• Deliver exceptional customer support to Italian-speaking clients regarding banking products and services via phone, email, and chat.
• Assist customers with inquiries related to account management, transactions, and product offerings.
• Resolve customer complaints and issues promptly to ensure a positive banking experience.
• Document customer interactions accurately and maintain thorough records of support activities.
• Collaborate with other banking teams to meet customer needs and enhance service delivery.
• Educate clients on banking procedures, security protocols, and new financial products.
• Gather customer feedback to contribute to the continuous improvement of services.

Requirements

• Fluency in Italian and English, both written and spoken.
• Previous experience in customer support, particularly in the banking or financial services industry.
• Strong communication and interpersonal skills with a customer-centric approach.
• Attention to detail and the ability to manage multiple tasks in a fast-paced environment.
• Proficient in CRM software and Microsoft Office applications.
• Strong analytical and problem-solving skills.
• Willingness to work flexible hours, including evenings and weekends as necessary.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...