ITAD Customer Experience Pro: Multi-Channel Support

OWC; Blue Ash (OH); On-site; USD 29,000 - 33,000; Full time

Job summary

Other World Computing, Inc. (OWC) is seeking an ITAD Customer Experience Specialist in Blue Ash, Ohio to deliver exceptional support across phone, email, live chat, and eCommerce platforms.

You will be the primary contact for ITAD customers, helping ensure a smooth buying and selling experience. Responsibilities include responding to inquiries, providing product and order information, resolving issues, processing orders, tracking fulfillment, and assisting with returns and claims.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide information regarding products, services, orders, returns, and account concerns.
• Resolve customer issues and.
• Performs other duties assigned by management.
• Process and manage customer orders through internal systems.
• Monitor order status and coordinate with internal teams to resolve fulfillment issues.
• Assist with returns, exchanges, shipping concerns, and customer claims.

Job description

Other World Computing, Inc. (OWC) is seeking an ITAD Customer Experience Specialist in Blue Ash, Ohio to deliver exceptional support across phone, email, live chat, and eCommerce platforms.

You will be the primary contact for ITAD customers, helping ensure a smooth buying and selling experience. Responsibilities include responding to inquiries, providing product and order information, resolving issues, processing orders, tracking fulfillment, and assisting with returns and claims.