ITAD Customer Experience Specialist

LumaForge; Blue Ash (OH); On-site; USD 23,000 - 34,000; Full time

Job summary

OWC is seeking an ITAD Customer Experience Specialist to deliver top-notch support across phone, email, live chat, and eCommerce platforms. You will address inquiries, order-related issues, and overall customer satisfaction, serving as the primary contact for ITAD customers and ensuring a seamless buying and selling journey.

Join the ITAD team to process orders, coordinate with internal groups on fulfillment, manage returns, and uphold data accuracy while delivering excellent service.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide information regarding products, services, orders, returns, and account concerns.
• Resolve customer issues and escape complex matters when necessary.
• Performs other duties assigned by management.

Job description

About OWC

Other World Computing, Inc. (OWC) is a prominent innovator in computing solutions, providing businesses, creative professionals, and tech enthusiasts with high-performance storage, memory, and connectivity products. Since 1988, we have been committed to quality, reliability, and sustainability, offering cutting-edge upgrades and accessories that maximize technology investments and enhance productivity. With a focus on customer satisfaction and eco-friendly initiatives, OWC empowers users to push the boundaries of creativity and performance, delivering the tools they need to achieve more.

Job Title: ITAD Customer Experience Specialist

Department: ITAD

Compensation: $21.00/hr

Job Summary

The ITAD Customer Experience Specialist delivers exceptional support to customers across multiple channels, including phone, email, live chat, and eCommerce platforms. This role manages customer inquiries, order-related issues, and overall customer satisfaction. The position serves as a primary point of contact for ITAD customers and helps ensure a seamless buying and selling experience.

Essential Duties & Responsibilities

Customer Service & Support

• Respond to customer inquiries via phone, email, and live chat.


• Provide information regarding products, services, orders, returns, and account concerns.


• Resolve customer issues and escape complex matters when necessary.


• Performs other duties assigned by management.

eCommerce & Order Management

• Process and manage customer orders through internal systems.


• Monitor order status and coordinate with internal teams to resolve fulfillment issues.


• Assist with returns, exchanges, shipping concerns, and customer claims.

Core Competencies

• Customer focus


• Communication skills


• Organization


• Data accuracy


• Problem solving


• eCommerce operations


• Multitasking