Client-Focused Onsite IT Support Analyst I

Blue Alliance; Mason (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Blue Alliance is seeking an entry-level Dedicated Support Analyst I to provide onsite IT support at the client's Mason, Ohio site. You will resolve tickets, manage account issues, and maintain relationships with client IT stakeholders during scheduled shifts.

This role emphasizes reliability, clear communication, and adherence to client procedures while growing your technical skills through runbooks, knowledge bases, and certifications such as CompTIA A+.

Qualifications

• 0-1 years of IT support or help desk experience
• Basic understanding of Windows and macOS, cloud productivity platforms, and common business applications
• Strong written and verbal communication skills
• Professional, composed demeanor in client interactions
• Willingness to learn and adapt to client-specific environments

Responsibilities

• Resolve assigned tickets using runbooks, knowledge base articles, and client documentation
• Handle common L1 issues (password resets, account management, workstation/printer troubleshooting, application support)
• Escalate issues beyond current capability with clear documentation and context

Skills

Windows & macOS basics

Cloud productivity platforms

Business applications

Effective communication

Professional demeanor

Willingness to learn

Education

CompTIA A+ or equivalent certification

Tools

PSA / ticketing platforms

RMM tools

Remote support utilities

Job description

Blue Alliance is seeking an entry-level Dedicated Support Analyst I to provide onsite IT support at the client's Mason, Ohio site. You will resolve tickets, manage account issues, and maintain relationships with client IT stakeholders during scheduled shifts.

This role emphasizes reliability, clear communication, and adherence to client procedures while growing your technical skills through runbooks, knowledge bases, and certifications such as CompTIA A+.