ITAD Customer Experience Specialist

OWC; Blue Ash (OH); On-site; USD 29,000 - 33,000; Full time

Job summary

Other World Computing, Inc. (OWC) is seeking an ITAD Customer Experience Specialist in Blue Ash, Ohio to deliver exceptional support across phone, email, live chat, and eCommerce platforms.

You will be the primary contact for ITAD customers, helping ensure a smooth buying and selling experience. Responsibilities include responding to inquiries, providing product and order information, resolving issues, processing orders, tracking fulfillment, and assisting with returns and claims.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide information regarding products, services, orders, returns, and account concerns.
• Resolve customer issues and.
• Performs other duties assigned by management.
• Process and manage customer orders through internal systems.
• Monitor order status and coordinate with internal teams to resolve fulfillment issues.
• Assist with returns, exchanges, shipping concerns, and customer claims.

Job description

Other World Computing, Inc. (OWC) is a prominent innovator in computing solutions, providing businesses, creative professionals, and tech enthusiasts with high-performance storage, memory, and connectivity products. Since 1988, we have been committed to quality, reliability, and sustainability, offering cutting-edge upgrades and accessories that maximize technology investments and enhance productivity. With a focus on customer satisfaction and eco-friendly initiatives, OWC empowers users to push the boundaries of creativity and performance, delivering the tools they need to achieve more.

Job Title: ITAD Customer Experience Specialist

Compensation: $21.00/hr

Job Summary

The ITAD Customer Experience Specialist delivers exceptional support to customers across multiple channels, including phone, email, live chat, and eCommerce platforms. This role manages customer inquiries, order-related issues, and overall customer satisfaction. The position serves as a primary point of contact for ITAD customers and helps ensure a seamless buying and selling experience.

Customer Service & Support

• Respond to customer inquiries via phone, email, and live chat.
• Provide information regarding products, services, orders, returns, and account concerns.
• Resolve customer issues and
• Performs other duties assigned by management.

eCommerce & Order Management

• Process and manage customer orders through internal systems.
• Monitor order status and coordinate with internal teams to resolve fulfillment issues.
• Assist with returns, exchanges, shipping concerns, and customer claims.