ITAD Customer Success & Support Specialist

LumaForge; Blue Ash (OH); On-site; USD 23,000 - 34,000; Full time

Job summary

OWC is seeking an ITAD Customer Experience Specialist to deliver top-notch support across phone, email, live chat, and eCommerce platforms. You will address inquiries, order-related issues, and overall customer satisfaction, serving as the primary contact for ITAD customers and ensuring a seamless buying and selling journey.

Join the ITAD team to process orders, coordinate with internal groups on fulfillment, manage returns, and uphold data accuracy while delivering excellent service.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide information regarding products, services, orders, returns, and account concerns.
• Resolve customer issues and escape complex matters when necessary.
• Performs other duties assigned by management.

Job description

OWC is seeking an ITAD Customer Experience Specialist to deliver top-notch support across phone, email, live chat, and eCommerce platforms. You will address inquiries, order-related issues, and overall customer satisfaction, serving as the primary contact for ITAD customers and ensuring a seamless buying and selling journey.

Join the ITAD team to process orders, coordinate with internal groups on fulfillment, manage returns, and uphold data accuracy while delivering excellent service.