Client-Focused Sales Support & Admin Specialist

Iron Mountain; Juneau (AK); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

1st shift

Full benefits from day 1

Paid vacation

7 paid holidays

Sick pay

401(k) with company match

Employee Stock Purchase Program

Tuition reimbursement

Bonus potential

Job summary

Iron Mountain is seeking a Sales Support and Admin Specialist in Stow, Ohio to bridge the gap between our business development team and clients. You will handle client inquiries, manage emails, and provide both verbal and written quotations while supporting order processing in our ERP system.

You’ll collaborate with Transportation, Accounting, and Operations to resolve time-sensitive issues and help ensure a top-notch client experience from first contact through delivery.

Qualifications

• Strong interpersonal skills and customer service experience.
• Detail‑oriented with excellent time management skills.
• Ability to multi‑task and maintain organization.
• Self‑starter and proactive problem solver.
• Ability to retain and document important information as it relates to customer accounts.
• Ability to collaborate and communicate with various members of the organization.

Responsibilities

• Answer and address calls from customers regarding electronic scrap and recycling services.
• Attend client calls; manage email correspondence daily.
• Provide verbal and written quotations to customers.
• Process customer orders and provide order status updates.
• Create purchase and sales orders in the ERP System.
• Process outbound sales through initiating phone contact with customers.
• Review inquiries submitted by customers and business development managers that implement service delivery.
• Collaborate with Business Development and the Inside Sales Manager as liaison within service delivery expectations for clients.
• Daily communication with Transportation, Accounting and Operations to resolve time‑sensitive issues.

Skills

Interpersonal skills

Time management

Multi-tasking

Proactive problem solving

Documentation

Collaboration

Tools

ERP System

Job description

Iron Mountain is seeking a Sales Support and Admin Specialist in Stow, Ohio to bridge the gap between our business development team and clients. You will handle client inquiries, manage emails, and provide both verbal and written quotations while supporting order processing in our ERP system.

You’ll collaborate with Transportation, Accounting, and Operations to resolve time-sensitive issues and help ensure a top-notch client experience from first contact through delivery.