IT User Support Engineer — Endpoint & Systems

Moraine Valley Community College; Illinois; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life insurance

Tuition reimbursement

SURS Retirement plan

Generous paid time off

Job summary

An educational institution in Illinois seeks a Technical Engineer for IT-User Support Services. The role involves installing and maintaining advanced client service systems, offering 1st and 2nd level support, and ensuring client security. Applicants should possess a Bachelor's degree in Computer Science and have 1-3 years of relevant experience. The position supports a collaborative environment and offers a comprehensive benefits package including health insurance, paid time off, and tuition discounts.

Qualifications

• 1-3 years in an end-user computing environment.
• Preferred Microsoft, Apple, VMware, and/or Cisco certifications.
• Familiar with various software packages and programming languages.

Responsibilities

• Troubleshooting, installation, and repair of computing devices.
• Providing first and second level user support.
• Maintaining asset tracking and documentation.

Skills

Knowledge of Microsoft and Apple based computing devices

Analytical ability to logically approach problems

Effective communication with various stakeholders

Education

Bachelor’s degree in Computer Science or related field

Tools

Jamf Pro

SCCM

Intune

Job description

An educational institution in Illinois seeks a Technical Engineer for IT-User Support Services. The role involves installing and maintaining advanced client service systems, offering 1st and 2nd level support, and ensuring client security. Applicants should possess a Bachelor's degree in Computer Science and have 1-3 years of relevant experience. The position supports a collaborative environment and offers a comprehensive benefits package including health insurance, paid time off, and tuition discounts.