IT Help Desk Technician – User-Centric Support

Tutu School Stuart; Town of Florida (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

An educational institution in Florida is seeking an IT Help Desk / Support Technician to provide technical support to staff, faculty, and approved volunteers. Responsibilities include troubleshooting, managing user accounts, and ensuring technology systems are secure and usable. Ideal candidates will have 1-3 years of IT support experience, strong customer service skills, and familiarity with both Windows and macOS environments. This position is full-time and requires a team-oriented mindset, focusing on user support.

Qualifications

• Proven customer service and communication skills.
• Familiarity with Windows and macOS environments.
• Basic understanding of networking concepts.

Responsibilities

• Provide Tier 1-2 support for staff and faculty.
• Troubleshoot hardware, software, login, and connectivity issues.
• Support Windows/macOS devices and peripherals.

Skills

Communication

Adaptability

Team-oriented mindset

Education

1-3 years of IT support or help desk experience

CompTIA A+ or similar certification (preferred)

Tools

Ticketing systems (Freshservice, Zendesk, Jira)

Device management tools (Mosyle, Jamf, Google Admin)

Job description

An educational institution in Florida is seeking an IT Help Desk / Support Technician to provide technical support to staff, faculty, and approved volunteers. Responsibilities include troubleshooting, managing user accounts, and ensuring technology systems are secure and usable. Ideal candidates will have 1-3 years of IT support experience, strong customer service skills, and familiarity with both Windows and macOS environments. This position is full-time and requires a team-oriented mindset, focusing on user support.