Senior IT Support Engineer – Enterprise Systems

OMNIVISION; Santa Clara (CA); On-site; USD 110,000 - 135,000; Full time

Job summary

A technology solutions provider is looking for an IT Support Engineer to provide comprehensive support to employees facing technical issues. The ideal candidate will have over 8 years of experience in IT support, with a strong command of Windows and Linux systems, Active Directory, and exceptional customer service skills. This role involves troubleshooting, diagnosing hardware/software issues, and assisting with deployments. The annual salary for this position in California is between $110,000 - $135,000 depending on experience.

Qualifications

• Approximately 8+ years in IT support or systems administration.
• Experience in enterprise environments managing technical issues.
• Knowledge of NAS/SAN Storage and LAN/WAN Technologies.

Responsibilities

• Respond to technical assistance requests.
• Diagnose and resolve hardware and software issues.
• Log system changes and support interactions.
• Assist in deployment and support of new applications.

Skills

Technical problem resolution

Windows Operating systems

Active Directory & Domain Controller Administration

Customer service skills

Collaboration in dynamic environments

Education

BS in Computer Science or equivalent

Tools

Jira Software

Confluence

Job description

A technology solutions provider is looking for an IT Support Engineer to provide comprehensive support to employees facing technical issues. The ideal candidate will have over 8 years of experience in IT support, with a strong command of Windows and Linux systems, Active Directory, and exceptional customer service skills. This role involves troubleshooting, diagnosing hardware/software issues, and assisting with deployments. The annual salary for this position in California is between $110,000 - $135,000 depending on experience.