IT Technician - Windows/AD Help Desk Pro

Consolidated Water Group,; United States; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Benefits Package

Job summary

Aquilex is seeking a motivated IT Technician to join the Information Technology team in South Florida. The role provides Level 1/2 support to onsite and remote users, maintains desktop and mobile technologies, and supports IT infrastructure and security initiatives.

The ideal candidate will have strong troubleshooting, customer service, and communication skills, with experience in Active Directory and Microsoft 365.

Qualifications

• 2+ years of experience supporting Windows desktop and laptop environments.
• Experience providing Help Desk support for onsite and remote users.
• Experience managing user accounts in Active Directory and Microsoft 365.
• Knowledge of TCP/IP networking and endpoint security concepts.

Responsibilities

• Provide Level 1 and Level 2 technical support to local and remote users.
• Install, configure, troubleshoot, and support desktop and laptop hardware, Windows OS, and Office applications.
• Create, manage, and maintain user accounts in Active Directory and Microsoft 365.
• Support and administer AD, Group Policy, and other Windows infrastructure services.
• Diagnose hardware, software, networking, and system issues; perform root cause analysis.

Skills

Customer service

Communication

Troubleshooting

Time management

Education

Microsoft MCSA certification

MCDST certification

Tools

Active Directory

Group Policy

Microsoft 365

Windows 10/11

Microsoft Office 365

Job description

Aquilex is seeking a motivated IT Technician to join the Information Technology team in South Florida. The role provides Level 1/2 support to onsite and remote users, maintains desktop and mobile technologies, and supports IT infrastructure and security initiatives.

The ideal candidate will have strong troubleshooting, customer service, and communication skills, with experience in Active Directory and Microsoft 365.