IT Support Technician — Remote & Onsite Helpdesk

Private Label Staff; Pompano Beach (FL); Hybrid; USD 25,000 - 34,000; Full time

Job summary

Private Label Staff in Florida seeks an entry-level IT Support Specialist to assist with hardware, software, and network issues. The role includes on-site and remote support, asset tracking, and documentation, with opportunities to work across Office 365 apps and Windows 10/11.

You will join a team delivering responsive service, covering after-hours on-call rotation, and traveling to remote locations as needed. Candidates should be organized, quick learners, and able to lift up to 50 pounds.

Qualifications

• 0–1 year of IT support experience with basic hardware, software, and troubleshooting knowledge.
• Ability to quickly learn new systems in a fast-paced environment.
• Strong problem-solving, analytical thinking, and adaptability.
• Able to manage multiple priorities and work independently or in a team.
• Must be able to lift 50 pounds.
• Entry-level Tier 1 role supporting low- to medium-complexity issues.

Responsibilities

• Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
• Assist in coordinating audiovisual setups and providing video conferencing support.
• Monitor and maintain computer systems using Active Directory and MECM.
• Identify and diagnose hardware, software, or network-related issues, and develop a plan to resolve, repair, or replace resources as needed.
• Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
• Work onsite during hours of operation between 7:00 a.m. and 6:00 p.m., Monday through Friday.
• Participate in after-hours (evening and weekend) on-call rotation.
• Travel to remote locations to provide support as needed.
• Perform other duties as assigned.

Skills

IT support

Windows 10/11

Office 365

Problem solving

Time management

Teamwork

On-site support

Education

High school diploma

Tools

Active Directory

MECM (Microsoft Endpoint Configuration Manager)

Job description

Private Label Staff in Florida seeks an entry-level IT Support Specialist to assist with hardware, software, and network issues. The role includes on-site and remote support, asset tracking, and documentation, with opportunities to work across Office 365 apps and Windows 10/11.

You will join a team delivering responsive service, covering after-hours on-call rotation, and traveling to remote locations as needed. Candidates should be organized, quick learners, and able to lift up to 50 pounds.