IT Field Technician

Kavaliro; Orlando (FL); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Kavaliro is seeking a motivated Field IT Technician to provide onsite desktop support and basic network assistance across client and company locations in Orlando, FL. You will work independently in the field and travel to customer sites as needed.

The role focuses on deploying and troubleshooting Windows 10/11, Microsoft 365, AD, TCP/IP, and peripherals, while maintaining high customer service and professional communication.

Qualifications

• Associate degree in Information Technology, Computer Science, or equivalent work experience.
• 2+ years of IT support experience in a desktop, field service, or help desk environment.
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, TCP/IP networking, and peripheral devices.

Responsabilités

• Provide onsite and remote desktop and end-user support.
• Install, configure, and troubleshoot Windows operating systems and common business applications.
• Diagnose and resolve hardware, software, and connectivity issues.
• Perform workstation deployments, upgrades, and asset management.
• Support network infrastructure including switches, routers, firewalls, and wireless access points.
• Assist with server installations, migrations, and maintenance activities.
• Respond to service tickets within SLA and communicate resolutions clearly.

Connaissances

Desktop support

Networking basics

Independent field work

Formation

Associate degree in Information Technology or related field

Outils

Windows OS

Microsoft 365

Active Directory

TCP/IP Networking

Printers & peripherals

Switches/Routers/Firewalls

Wireless access points

VPN Technologies

IT ticketing systems

Description du poste

We are seeking a motivated Field IT Technician with strong desktop support skills and basic to intermediate networking experience. This role is responsible for providing onsite technical support, installing and troubleshooting end-user hardware and software, supporting network infrastructure, and ensuring technology systems operate efficiently across client or company locations. The ideal candidate is customer-focused, hands-on, and comfortable working independently in the field while supporting a variety of IT environments.

Key Responsibilities

Desktop & End User Support

• Provide onsite and remote support for desktops, laptops, printers, mobile devices, and peripherals.
• Install, configure, and troubleshoot Windows operating systems and common business applications.
• Diagnose and resolve hardware, software, and connectivity issues.
• Perform workstation deployments, upgrades, and equipment replacements.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.

Network Support

• Assist with installation, configuration, and troubleshooting of network equipment including switches, routers, firewalls, and wireless access points.
• Troubleshoot LAN/WAN connectivity issues.
• Support network cabling, patch panels, and structured wiring projects.
• Monitor network performance and elevate complex issues when necessary.
• Configure basic VLANs, DHCP, DNS, and TCP/IP settings.
• Support wireless network deployments and connectivity troubleshooting.

Infrastructure Support

• Assist with server installations, migrations, and maintenance activities.
• Support Active Directory user management, password resets, and group policies.
• Document network layouts, technical procedures, and support activities.
• Perform equipment inventory and asset management.

Customer Service

• Respond to service tickets within established SLA requirements.
• Communicate technical issues and resolutions to users in a professional manner.
• Provide training and guidance to end users when needed.
• Maintain a high level of customer satisfaction and professionalism.

Required Qualifications

• Associate degree in Information Technology, Computer Science, or equivalent work experience.
• 2+ years of IT support experience in a desktop, field service, or help desk environment.
• Strong knowledge of: Windows 10/11 Microsoft 365 Active Directory TCP/IP Networking Printers and peripheral devices Experience supporting: Network switches Wireless access points Routers and firewalls Ability to work independently and travel to customer locations. Valid driver's license and reliable transportation.

Preferred Qualifications

• CompTIA A+, Network+, or similar certifications.
• Experience with Cisco, Meraki, Aruba, Ubiquiti, or Fortinet environments.
• Experience with VoIP systems.
• Basic server administration experience.
• Understanding of cybersecurity best practices.

Technical Skills

• Windows Operating Systems
• Microsoft 365 Administration
• Active Directory
• TCP/IP, DNS, DHCP
• VPN Technologies
• Wireless Networking
• Network Switching & Routing
• Printer Support
• Hardware Deployment
• IT Ticketing Systems