IT Technician: Restaurant Tech Support & POS Expert

Burger King; Columbiana (OH); On-site; USD 25,000 - 39,000; Full time

Job summary

Burger King Corporation is seeking a hands-on IT Technician to keep our restaurant technology running smoothly and to provide the technical support teams rely on. You will install, maintain and troubleshoot hardware and software, support POS systems and payment terminals, and resolve connectivity issues to ensure service excellence.

You’ll join a fast-paced environment, collaborating with internal IT and external partners while traveling to restaurants as needed.

Qualifications

• Experience in IT Technician, IT Support or Helpdesk roles.
• Good knowledge of Windows OS and computer hardware.
• Understanding of networking, LAN/WAN and Wi‑Fi technologies.
• Experience troubleshooting POS systems is a bonus.
• Strong communication and problem-solving skills.
• Proactive, independent worker willing to travel between locations.
• Passion for technology and delivering excellent customer service.

Responsibilities

• Provide technical support to Burger King restaurants and office locations.
• Install, maintain and troubleshoot computer hardware and software.
• Support restaurant POS systems and payment terminals.
• Troubleshoot network, Wi‑Fi, printer and connectivity issues.
• Maintain kitchen display systems, digital menu boards and other restaurant technology.
• Respond to IT support requests and resolve technical issues promptly.
• Assist with IT equipment installations, upgrades and maintenance.
• Work with internal IT teams and external service providers to resolve technical problems.

Skills

IT Support experience

Windows OS knowledge

Networking (LAN/WAN/Wi-Fi)

POS systems troubleshooting

Communication skills

Problem solving

Independent work ethos

Travel willingness

Customer service orientation

Job description

Burger King Corporation is seeking a hands-on IT Technician to keep our restaurant technology running smoothly and to provide the technical support teams rely on. You will install, maintain and troubleshoot hardware and software, support POS systems and payment terminals, and resolve connectivity issues to ensure service excellence.

You’ll join a fast-paced environment, collaborating with internal IT and external partners while traveling to restaurants as needed.