IT Technician: On-Site Hardware & Help Desk Expert

Genting New York LLC; New York (NY); On-site; USD 29,000 - 54,000; Full time

Job summary

Genting New York LLC is seeking an IT Technician to support and maintain in-house technology and IT assets in our New York City location. You will install, configure, diagnose, repair, and upgrade hardware and software, ensuring optimal performance for end users and networks.

You will troubleshoot issues, provide end-user training, and manage inventories of hardware and networking equipment. Strong communication and problem-solving skills are essential for success in a fast-paced hospitality

Qualifications

• Proven experience as a help desk technician or similar customer support role.
• Tech savvy with office automation products, databases and remote control.
• Ability to diagnose and resolve basic technical issues.
• Excellent communication skills and customer-focused attitude.

Responsibilities

• Support and maintain in-house technology equipment and IT assets.
• Install, configure, diagnose, repair, and upgrade hardware and related software.
• Troubleshoot issues in a timely fashion and provide end-user training.
• Liaise with end users and staff on equipment operation and issues.
• Maintain inventories of monitors, keyboards, networking gear, and peripherals.

Skills

Customer service

Problem solving

Communication

Education

BA/BS in Computer Science or related field

Tools

Office automation software

Databases

Remote control software

Job description

Genting New York LLC is seeking an IT Technician to support and maintain in-house technology and IT assets in our New York City location. You will install, configure, diagnose, repair, and upgrade hardware and software, ensuring optimal performance for end users and networks.

You will troubleshoot issues, provide end-user training, and manage inventories of hardware and networking equipment. Strong communication and problem-solving skills are essential for success in a fast-paced hospitality