Hospitality IT Support Technician – Hands-On & Growth

Edge Communications; New York (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) retirement plan

Paid time off

Short-term disability

Long-term disability

Life insurance

Growth opportunities

Job summary

Edge Communications provides IT services and is seeking an IT Support Technician - Hospitality in New York City (Client Site). The role focuses on desktop support for hotel environments and acting as smart hands for third-party platforms such as Wi-Fi, PBX, and POS.

You will set up and maintain end-user equipment, assist with desktops and printers, and ensure ticket updates are thorough and timely while accommodating flexible shifts and covering holidays as needed.

Qualifications

• Knowledge of Windows desktop and server operating systems, Office 365, Active Directory, and Exchange.
• Strong customer service and problem-solving skills.
• Willingness to learn hospitality-specific systems and work flexible hours.

Responsibilities

• Assist users with desktops, printers, and other connected devices.
• Set up, deploy, and maintain end-user equipment.
• Follow up with clients to ensure resolution is complete and satisfactory.
• Maintain accurate, thorough, and timely information in ticketing system.

Skills

Customer service

Problem solving

Flexibility

Tools

Office 365

Active Directory

Exchange

Job description

Edge Communications provides IT services and is seeking an IT Support Technician - Hospitality in New York City (Client Site). The role focuses on desktop support for hotel environments and acting as smart hands for third-party platforms such as Wi-Fi, PBX, and POS.

You will set up and maintain end-user equipment, assist with desktops and printers, and ensure ticket updates are thorough and timely while accommodating flexible shifts and covering holidays as needed.