IT Technician: On-Site & Remote Network & Desktop Support

Westhab, Inc; New York (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

Westhab in the Bronx, NY, is seeking an IT Technician to install, troubleshoot, and service computer hardware and software, while supporting staff with network access and IT tickets. The role requires practical knowledge of Windows OS, Microsoft Office, and basic networking, with travel to multiple Westhab sites as needed.

The ideal candidate has an Associate's degree in a technical field and at least two years of computer/network support experience, plus a valid driver's license and access to a

Qualifications

• Associate's degree or technical equivalent required.
• At least two years of computer and network support experience.
• Strong knowledge of Windows operating systems and Microsoft Office.
• Solid understanding of basic network infrastructure (switches, hubs, routers, firewalls).
• Excellent customer service, interpersonal, organizational and communication skills.
• Must be able to work independently and have a valid driver's license and access to a car.

Responsibilities

• Record IT requests via phone/email into the IT ticket system and monitor ticket status.
• Open, follow up, and log repair tickets with voice/internet/TV providers.
• Support hardware including computers, printers, scanners, network equipment, and security video equipment.
• Support desktop software and operating systems including installation and upgrades.
• Set up new network and computer equipment following organizational procedures.
• Provide staff support by phone, remotely and on-site.
• Deliver computer equipment to various Westhab sites.
• Set up and maintain user network accounts; maintain inventory of software/hardware.
• Coordinate with vendors and outside consultants as necessary.

Skills

Windows OS

Microsoft Office

Network infrastructure

Customer service

Independent work

Driver's license & car

Education

Associate's Degree in Computer Science or technical related discipline

Tools

Windows Server

Citrix XenDesktop

SonicWall

Video surveillance systems

Job description

Westhab in the Bronx, NY, is seeking an IT Technician to install, troubleshoot, and service computer hardware and software, while supporting staff with network access and IT tickets. The role requires practical knowledge of Windows OS, Microsoft Office, and basic networking, with travel to multiple Westhab sites as needed.

The ideal candidate has an Associate's degree in a technical field and at least two years of computer/network support experience, plus a valid driver's license and access to a