IT Technician: MSP Support (Hybrid Onsite/Remote)

ROBO; Vancouver (WA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company match

Paid Time Off and Holidays

Parental Leave, Jury Duty Leave

Professional Development Assistance

Certification Bonus Program

Job summary

ROBO, a fast-growing IT MSP, seeks an IT Technician who will provide onsite, hardware, and remote support. You’ll troubleshoot desktops, laptops, printers, and Microsoft 365, both onsite and remotely, and manage tickets in HaloPSA.

Role includes occasional client-site work and requires strong communication, organization, and the ability to handle multiple priorities in a fast-paced environment. Based in Vancouver with some travel to client locations.

Qualifications

• 2+ years of IT support or related role preferred.
• Basic troubleshooting with desktops, laptops and printers.
• Familiar with Microsoft 365, Windows and MacOS.
• Strong communication and customer service skills.
• Organized and able to handle multiple priorities in a fast-paced environment.
• Willingness and ability to travel to client sites as needed.
• Follow processes and maintain accurate documentation.
• Comfortable working independently and in a team.
• MSP experience is a plus.
• CompTIA A+ or Network+ certification (or working toward) is a plus.

Responsibilities

• Deliver high-quality technical support across onsite, hardware deployment, and remote ticket resolution in a fast-paced MSP.
• Troubleshoot and resolve issues across desktops, laptops, printers, M365, and core apps onsite and remotely.
• Occasionally go onsite to install equipment, resolve issues, and represent ROBO professionally.
• Actively work tickets from Service Desk, documenting in HaloPSA in real time.
• Adjust priorities based on business needs; shift between onsite, hardware prep, and ticket work.
• Mostly work from ROBO's Vancouver office, with some client onsite as needed.

Skills

IT support

Troubleshooting

Microsoft 365

Windows & MacOS

Communication skills

Organization

Travel to client sites

Documentation

Team player

MSP experience

CompTIA A+/Network+

Tools

HaloPSA

Job description

ROBO, a fast-growing IT MSP, seeks an IT Technician who will provide onsite, hardware, and remote support. You’ll troubleshoot desktops, laptops, printers, and Microsoft 365, both onsite and remotely, and manage tickets in HaloPSA.

Role includes occasional client-site work and requires strong communication, organization, and the ability to handle multiple priorities in a fast-paced environment. Based in Vancouver with some travel to client locations.