IT Account Manager

ROBO; Vancouver (WA); A distancia; USD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision, life-insurace

401(k) with company match

2-weeks PTO

Performance-based bonus/commission

Stipends for ongoing education/traning

Descripción de la vacante

ROBO is seeking an IT Account Manager to align customer demands with ROBO's products, services, and solutions while advising on technologies to support growth. This hybrid/remote role requires collaboration with internal teams and client sites, with up to 25% performance bonus based on sales results.

The role is remote but within the Pacific Time Zone. You'll drive revenue growth in the installed client base, create conversion opportunities, and ensure excellent customer service across IT and

Formación

• 3+ years of relevant experience in account management or project management.
• 2+ years of IT Helpdesk or On-Site Support is required.
• 2+ years of MSP experience is preferred.
• Computer Science or similar degree preferred and/or Certifications.
• 2+ years of hands-on technology experience; providing end user support, troubleshooting infrastructure, or architecting technology solutions to business problems.
• Ability to sell and move clients forward in the sales process.
• Desire to learn about new technologies and creativity to apply them within customer environments.
• Strong organizational and time management skills.

Responsabilidades

• Align customer demands with ROBO's products, services and solutions.
• Advise customers on requisite technologies to support growth.
• Collaborate with internal ROBO teams to communicate customer needs.
• Increase revenue through the installed client base and create conversion opportunities.

Conocimientos

Account management

Project management

IT Helpdesk

MSP experience

Sales process

Learning and adaptability

Time management

Communication

Educación

Computer Science or equivalent

Descripción del empleo

About ROBO:

ROBO is a fast-growing IT service provider. We pride ourselves on doing two things: delivering exceptional customer service and developing elite technical talent. If you're driven to grow and thrive by solving complex technical challenges, ROBO is the place for you.

ROBO is founded on its 6 core values: Endless Learning, Caring is Our Superpower, Own the Problem, Follow Up & Follow Through, Adapt and Overcome, and A Positive Energetic Environment Brings Life to Our Work. ROBOs live out the core values every day and are fanatical about providing the best customer service. At ROBO we are passionate about our employees, helping them develop their skill and knowledge to reach beyond their potential

Are you an IT Technician looking for a change? Do you have MSP experience?

Position Summary:

The Information Technology Account Manager is responsible for aligning customer demands with ROBO's products, services and solutions while advising them on requisite technologies needed to support their growth. To be successful the IT Account Manager should be curious, driven and have the ability to communicate the needs of customers across internal ROBO teams. This is a hybrid role, with time in the office and at client sites. There is an expectation to increase revenue through the installed client base and create conversion opportunities.

There is a performance bonus of up to 25% of the person's salary with this position based on sales results.

This is a remote position, but the person must live in the Pacific Time Zone.

Benefits:

• Medical, dental, vision, life-insurance
• 401(k) with company match
• 2-weeks PTO
• Performance-based bonus/commission structure
• Stipends for ongoing education/training

• 3+ years of relevant experience in account management or project management
• 2+ years of IT Helpdesk or On-Site Support is required
• 2+ years of MSP experience is preferred
• Computer Science or similar degree preferred and/or Certifications
• 2+ years of hands-on technology experience; providing end user support, troubleshooting infrastructure, or architecting technology solutions to business problems
• Ability to sell and move clients forward in the sales process
• Desire to learn about new technologies and creativity to apply them within customer environments
• Strong organizational and time management skills