IT Technician

ROBO; Vancouver (WA); Presencial; USD 25.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision Insurance

401(k) with company match

Paid Time Off and Holidays

Parental Leave, Jury Duty Leave

Professional Development Assistance

Certification Bonus Program

Descripción de la vacante

ROBO, a fast-growing IT MSP, seeks an IT Technician who will provide onsite, hardware, and remote support. You’ll troubleshoot desktops, laptops, printers, and Microsoft 365, both onsite and remotely, and manage tickets in HaloPSA.

Role includes occasional client-site work and requires strong communication, organization, and the ability to handle multiple priorities in a fast-paced environment. Based in Vancouver with some travel to client locations.

Formación

• 2+ years of IT support or related role preferred.
• Basic troubleshooting with desktops, laptops and printers.
• Familiar with Microsoft 365, Windows and MacOS.
• Strong communication and customer service skills.
• Organized and able to handle multiple priorities in a fast-paced environment.
• Willingness and ability to travel to client sites as needed.
• Follow processes and maintain accurate documentation.
• Comfortable working independently and in a team.
• MSP experience is a plus.
• CompTIA A+ or Network+ certification (or working toward) is a plus.

Responsabilidades

• Deliver high-quality technical support across onsite, hardware deployment, and remote ticket resolution in a fast-paced MSP.
• Troubleshoot and resolve issues across desktops, laptops, printers, M365, and core apps onsite and remotely.
• Occasionally go onsite to install equipment, resolve issues, and represent ROBO professionally.
• Actively work tickets from Service Desk, documenting in HaloPSA in real time.
• Adjust priorities based on business needs; shift between onsite, hardware prep, and ticket work.
• Mostly work from ROBO's Vancouver office, with some client onsite as needed.

Conocimientos

IT support

Troubleshooting

Microsoft 365

Windows & MacOS

Communication skills

Organization

Travel to client sites

Documentation

Team player

MSP experience

CompTIA A+/Network+

Herramientas

HaloPSA

Descripción del empleo

About ROBO: ROBO is a fast-growing IT managed service provider (MSP). We pride ourselves on doing two things: delivering exceptional customer service and developing elite technical talent. If you're looking for an opportunity to grow and thrive while solving technical challenges, we're your dream come true.

ROBO Culture: ROBO is founded on its 6 core values: Endless Learning, Caring is Our Superpower, Own the Problem, Follow Up & Follow Through, A positive energetic environment brings life to work, Adapt and Overcome! ROBOs live out the core values every day and are fanatical about providing the best customer service. At ROBO we are passionate about our employees, helping them develop their skills and knowledge to reach beyond their potential.

Position Summary: As an IT Technician at ROBO, you'll deliver high-quality technical support across onsite service, hardware deployment, and remote ticket resolution in a fast-paced MSP environment. You'll troubleshoot and resolve a wide variety of issues across desktops, laptops, printers, Microsoft 365, and core business applications both onsite and remotely. There will be the opportunity to occasionally go onsite to client locations to install equipment, resolve issues, and represent ROBO with professionalism and confidence.

You will also actively work tickets from the Service Desk queue, maintaining accurate, real-time documentation in HaloPSA as work is performed.

This role requires the ability to adjust priorities based on business needs and seamlessly shift between onsite support, hardware preparation, and ticket resolution.

This job will entail mostly working from our office in Vancouver, with some onsite work at client offices from time to time.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off and Holidays
• Parental Leave, Jury Duty Leave
• Professional Development Assistance
• Certification Bonus Program

• 2+ year of experience in IT support or a related role preferred
• Basic troubleshooting experience with desktops, laptops, and printers
• Familiarity with Microsoft 365, Windows operating systems and MacOS
• Strong communication and customer service skills
• Ability to stay organized and manage multiple priorities in a fast-paced environment
• Willingness and ability to travel to client sites as needed
• Ability to follow processes and maintain accurate documentation
• Comfortable working both independently and as part of a team
• Experience working in an MSP environment is a plus
• CompTIA A+ or Network+ certification (or working toward) is a plus