IT Field Technician

ROBO; Austin (TX); Presencial; USD 30.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision Insurance

401(k) with company match

Paid Time Off and Holidays

Parental Leave, Jury Duty Leave

Professional Development Assistance

Certification Bonus Program

Mileage Reimbursement

Descripción de la vacante

ROBO seeks a Field Technician to deliver top-tier IT support across onsite and remote client environments. You will troubleshoot desktops, laptops, printers, and core apps while maintaining professional client interactions and accurate HaloPSA documentation.

The role requires the ability to travel to client sites and manage multiple priorities in a fast-paced MSP setting. MSP experience and a relevant certification are a plus, with room for growth in a supportive team.

Formación

• 2+ years of experience in IT support or related role.
• Basic troubleshooting experience with desktops, laptops, and printers.
• Familiarity with Microsoft 365, Windows operating systems and MacOS.
• Strong communication and customer service skills.
• Ability to stay organized and manage multiple priorities in a fast-paced environment.
• Willingness and ability to travel to client sites as needed.
• Ability to follow processes and maintain accurate documentation.
• Comfortable working both independently and as part of a team.
• Experience working in an MSP environment is a plus.
• CompTIA A+ or Network+ certification (or working toward) is a plus.

Responsabilidades

• Deliver high-quality technical support across onsite service, hardware deployment, and remote ticket resolution.
• Troubleshoot and resolve issues across desktops, laptops, printers, and core business apps.
• Install equipment and represent ROBO when onsite.
• Process and document work in HaloPSA in real time.
• Adjust priorities based on business needs and switch between tasks as required.

Conocimientos

IT support

Desktop troubleshooting

Customer service

Documentation

Team collaboration

Educación

CompTIA A+ or Network+ certification (or pursuing)

Herramientas

HaloPSA

Microsoft 365

Windows OS

MacOS

Descripción del empleo

About ROBO: ROBO is a fast-growing IT managed service provider (MSP). We pride ourselves on doing two things: delivering exceptional customer service and developing elite technical talent. If you're looking for an opportunity to grow and thrive while solving technical challenges, we're your dream come true.

ROBO Culture: ROBO is founded on its 6 core values: Endless Learning, Caring is Our Superpower, Own the Problem, Follow Up & Follow Through, A positive energetic environment brings life to work, Adapt and Overcome! ROBOs live out the core values every day and are fanatical about providing the best customer service. At ROBO we are passionate about our employees, helping them develop their skills and knowledge to reach beyond their potential.

Position Summary: As a Field Technician at ROBO, you'll deliver high-quality technical support across onsite service, hardware deployment, and remote ticket resolution in a fast-paced MSP environment. You'll troubleshoot and resolve a wide variety of issues across desktops, laptops, printers, Microsoft 365, and core business applications both onsite and remotely. When onsite, you'll install equipment, resolve issues, and represent ROBO with professionalism and confidence. You will also actively work tickets from the Service Desk queue, maintaining accurate, real-time documentation in HaloPSA as work is performed. This role requires the ability to adjust priorities based on business needs and seamlessly shift between onsite support, hardware preparation, and ticket resolution.

• 2+ year of experience in IT support or a related role preferred
• Basic troubleshooting experience with desktops, laptops, and printers
• Familiarity with Microsoft 365, Windows operating systems and MacOS
• Strong communication and customer service skills
• Ability to stay organized and manage multiple priorities in a fast-paced environment
• Willingness and ability to travel to client sites as needed
• Ability to follow processes and maintain accurate documentation
• Comfortable working both independently and as part of a team
• Experience working in an MSP environment is a plus
• CompTIA A+ or Network+ certification (or working toward) is a plus

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off and Holidays
• Parental Leave, Jury Duty Leave
• Professional Development Assistance
• Certification Bonus Program
• Mileage Reimbursement