Remote IT Field Technician — MSP Support & Deployment

ROBO; United States; Remote; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company match

Paid Time Off and Holidays

Parental Leave, Jury Duty Leave

Professional Development Assistance

Certification Bonus Program

Mileage Reimbursement

Job summary

ROBO is seeking a Field Technician to deliver onsite service, hardware deployment, and remote ticket resolution in a fast-paced MSP. You will troubleshoot desktops, laptops, printers, Microsoft 365, and core business apps both onsite and remotely, with real-time documentation in the ticketing system.

This role is mostly work from home (about 80%), with travel to client sites in the Dallas/Southlake area about 20%.

Qualifications

• 2+ years of IT support experience preferred.
• Troubleshoot desktops, laptops and printers.
• Familiar with Microsoft 365, Windows and MacOS.
• Strong communication and customer service skills.
• Willingness to travel to client sites as needed.
• Follow processes and maintain accurate documentation.
• MSP experience is a plus.
• CompTIA A+ or Network+ certification (or pursuing) is a plus.

Responsibilities

• Deliver onsite service, hardware deployment and remote ticket resolution.
• Troubleshoot issues across desktops, laptops, printers, M365 and core apps.
• Maintain accurate, real-time documentation in the ticketing system.
• Adjust priorities between onsite support, hardware prep and ticket work.
• Represent ROBO professionally at client sites.

Skills

IT support experience

Microsoft 365

Windows & MacOS

Customer service

Travel willingness

Documentation accuracy

Job description

ROBO is seeking a Field Technician to deliver onsite service, hardware deployment, and remote ticket resolution in a fast-paced MSP. You will troubleshoot desktops, laptops, printers, Microsoft 365, and core business apps both onsite and remotely, with real-time documentation in the ticketing system.

This role is mostly work from home (about 80%), with travel to client sites in the Dallas/Southlake area about 20%.