IT Technician — MSP Support & Onsite Tech

ROBO; Austin (TX); Hybrid; USD 42,000 - 56,000; Full time

Job summary

ROBO is seeking an IT Technician to deliver high-quality technical support in a fast-paced MSP environment in Austin, TX. You will handle onsite service, hardware deployment, and remote ticket resolution for desktops, laptops, printers, Microsoft 365, and core business apps.

Occasional client-site visits will be required, and you will document all work in HaloPSA. Join ROBO to grow technical skills, collaborate with a passionate team, and provide exceptional customer service while adapting to

Qualifications

• 2+ years in IT support or related role.
• Basic troubleshooting with desktops, laptops, and printers.
• Familiar with Microsoft 365, Windows, and macOS.
• Strong communication and customer service skills.
• Willingness to travel to client sites as needed.
• Experience in an MSP environment is a plus.
• CompTIA A+ or Network+ is a plus.

Responsibilities

• Provide onsite and remote technical support across hardware and software.
• Troubleshoot and resolve issues on desktops, laptops, printers, and core apps.
• Install equipment and represent ROBO professionally at client sites.
• Manage Service Desk tickets and document in HaloPSA.
• Prioritize tasks and adapt between onsite, hardware prep, and ticket resolution.

Skills

IT support

Desktops

Laptops

Printers

Microsoft 365

Windows

macOS

Customer service

Documentation

Tools

HaloPSA

MS Office

Job description

ROBO is seeking an IT Technician to deliver high-quality technical support in a fast-paced MSP environment in Austin, TX. You will handle onsite service, hardware deployment, and remote ticket resolution for desktops, laptops, printers, Microsoft 365, and core business apps.

Occasional client-site visits will be required, and you will document all work in HaloPSA. Join ROBO to grow technical skills, collaborate with a passionate team, and provide exceptional customer service while adapting to