IT Technician

ROBO; Austin (TX); Hybrid; USD 42,000 - 56,000; Full time

Job summary

ROBO is seeking an IT Technician to deliver high-quality technical support in a fast-paced MSP environment in Austin, TX. You will handle onsite service, hardware deployment, and remote ticket resolution for desktops, laptops, printers, Microsoft 365, and core business apps.

Occasional client-site visits will be required, and you will document all work in HaloPSA. Join ROBO to grow technical skills, collaborate with a passionate team, and provide exceptional customer service while adapting to

Qualifications

• 2+ years in IT support or related role.
• Basic troubleshooting with desktops, laptops, and printers.
• Familiar with Microsoft 365, Windows, and macOS.
• Strong communication and customer service skills.
• Willingness to travel to client sites as needed.
• Experience in an MSP environment is a plus.
• CompTIA A+ or Network+ is a plus.

Responsibilities

• Provide onsite and remote technical support across hardware and software.
• Troubleshoot and resolve issues on desktops, laptops, printers, and core apps.
• Install equipment and represent ROBO professionally at client sites.
• Manage Service Desk tickets and document in HaloPSA.
• Prioritize tasks and adapt between onsite, hardware prep, and ticket resolution.

Skills

IT support

Desktops

Laptops

Printers

Microsoft 365

Windows

macOS

Customer service

Documentation

Tools

HaloPSA

MS Office

Job description

About ROBO:

ROBO is a fast-growing IT managed service provider (MSP). We pride ourselves on doing two things: delivering exceptional customer service and developing elite technical talent. If you're looking for an opportunity to grow and thrive while solving technical challenges, we're your dream come true.

ROBO Culture:

ROBO is founded on its 6 core values: Endless Learning, Caring is Our Superpower, Own the Problem, Follow Up & Follow Through, A positive energetic environment brings life to work, Adapt and Overcome! ROBOs live out the core values every day and are fanatical about providing the best customer service. At ROBO we are passionate about our employees, helping them develop their skills and knowledge to reach beyond their potential.

Position Summary:

As an IT Technician at ROBO, you'll deliver high-quality technical support across onsite service, hardware deployment, and remote ticket resolution in a fast-paced MSP environment. You'll troubleshoot and resolve a wide variety of issues across desktops, laptops, printers, Microsoft 365, and core business applications both onsite and remotely. There will be the opportunity to occasionally go onsite to client locations to install equipment, resolve issues, and represent ROBO with professionalism and confidence.

You will also actively work tickets from the Service Desk queue, maintaining accurate, real-time documentation in HaloPSA as work is performed.

This role requires the ability to adjust priorities based on business needs and seamlessly shift between onsite support, hardware preparation, and ticket resolution.

This job will entail mostly working from our office in Austin, TX, with some onsite work at client offices from time to time.

• 2+ year of experience in IT support or a related role preferred
• Basic troubleshooting experience with desktops, laptops, and printers
• Familiarity with Microsoft 365, Windows operating systems and MacOS
• Strong communication and customer service skills
• Ability to stay organized and manage multiple priorities in a fast-paced environment
• Willingness and ability to travel to client sites as needed
• Ability to follow processes and maintain accurate documentation
• Comfortable working both independently and as part of a team
• Experience working in an MSP environment is a plus
• CompTIA A+ or Network+ certification (or working toward) is a plus