IT Technician II - On-Site College Tech & Lab Support

Connecticut State Community College; United States; On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Generous leave policies

Multiple retirement plan options

Comprehensive health insurance choices

Supplemental benefits for retirement/f

Tuition reimbursement

Job summary

Connecticut State Community College (CT State) in Manchester, CT, seeks an Information Technology Technician II to provide hardware/software support across college systems, classrooms, labs, and Banner database operations. The role emphasizes installation, troubleshooting, training users, and maintaining lab operations.

Requirements include an Associate’s degree in a related field and 1+ year of IT experience; preferred skills include Windows/Microsoft 365, ServiceNow, and AV system support.

Qualifications

• Associate’s degree in computer science or related discipline with 1+ year of IT experience.
• Experience installing, configuring, and repairing computer hardware and software including complex systems.
• Excellent communication and ability to work with diverse users.

Responsibilities

• Install, operate, maintain, and repair college IT hardware and software across campuses.
• Provide user support in labs, classrooms, and offices; train administrators and students.
• Assist with AV equipment and enterprise technologies as needed.

Skills

Hardware & software

Diagnostics & repair

Communication

MS Office

Education

Associate's degree in computer science or related discipline

Tools

Banner system

ServiceNow

Crestron AV

Active Directory

Microsoft 365

MECM / Intune / Jamf

Job description

Connecticut State Community College (CT State) in Manchester, CT, seeks an Information Technology Technician II to provide hardware/software support across college systems, classrooms, labs, and Banner database operations. The role emphasizes installation, troubleshooting, training users, and maintaining lab operations.

Requirements include an Associate’s degree in a related field and 1+ year of IT experience; preferred skills include Windows/Microsoft 365, ServiceNow, and AV system support.