Instructional Tech Support Technician - Campus Labs

ENTERPRISE STATE COMMUNITY COLLEGE; Mobile (AL); On-site; USD 32,000 - 47,000; Full time

Job summary

Enterprise State Community College assists the Help Desk Manager by supporting faculty, staff, and students with instructional systems, hardware, software, and applications.

The role covers installing software, troubleshooting issues, and repairing hardware in classrooms and labs, while maintaining inventory and documenting resolutions in the IT ticket system. Strong communication and teamwork are essential.

Qualifications

• Associate’s Degree in computer/technology-related field from an accredited institution.
• One (1) year of computer software and hardware maintenance and repair.
• One (1) year of networking installation, maintenance, and repair.

Responsibilities

• Install software and fix compatibility issues.
• Provide technical support to faculty, staff, and students.
• Install and repair hardware; service classroom computers and phones.
• Document resolutions and close Help Desk tickets.
• Maintain computer inventory per college guidelines.
• Upload multimedia presentations to television displays.
• Collaborate with others and communicate effectively.
• Work under moderate pressure to meet deadlines.

Skills

Software installation

Software troubleshooting

Team collaboration

Communication skills

Organizational skills

Independent work

Deadline management

Troubleshooting

Hardware maintenance

Phone repair

Inventory management

Multimedia uploads

Education

Associate degree in computer/tech field

Job description

Enterprise State Community College assists the Help Desk Manager by supporting faculty, staff, and students with instructional systems, hardware, software, and applications.

The role covers installing software, troubleshooting issues, and repairing hardware in classrooms and labs, while maintaining inventory and documenting resolutions in the IT ticket system. Strong communication and teamwork are essential.