Information Technology Technician II

Connecticut State Community College; New Britain (CT); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Generous leave policies

Multiple retirement plan options

Health insurance options

Tuition reimbursement

Job summary

CT State Community College is hiring an Information Technology Technician II to independently perform a broad range of hardware and software operation, maintenance and repair across campus services.

The role supports academic labs, classrooms, and the Banner system, providing technical assistance and training to students, staff, and administrators as needed.

Qualifications

• Associate’s degree in computer science or related field plus 1+ year of related experience.
• Experience installing, operating, diagnosing and repairing computer hardware and software.
• Excellent interpersonal, oral, and written communication skills.

Responsibilities

• Install, operate, maintain and repair computerized equipment and software college-wide.
• Provide technical assistance to users and train administrators in software applications.
• Assist in operating and supporting college computer labs, classrooms and databases.

Skills

Microcomputer hardware

Software installation

Communication skills

Microsoft Office

Education

Associate’s degree in computer science

Tools

Banner system

Microsoft Office Suite

Job description

About CT State

Connecticut State Community College (CT State)was launched on July 1, 2023, through the consolidation of Connecticut’s 12 community colleges. With campuses and satellite locations statewide, CT State serves all 169 towns and neighboring states. As the largest community college in New England, CT State is committed to providing high-quality, affordable, and accessible education that supports students’ academic, career, and personal success.

For more information about CT State Community College and the campus please visit Home - CT State

Position Details [Two Positions]

Posted: October 30, 2026

Level: Community College Professional 16, 12-month, tenure track position

Employment Type: Standard

Hours: Full-time, 35 hours per week

Anticipated Start Date: January 2026

Work Location: CT State Community College (185 Main Street New Britain CT 06051)

Work Modality: On-site; Position is not remote

Closing Date: Applications must be submitted by 5:00pm (EST) on Wednesday, November 25, 2026.

Position Summary

The Information Technology Technician II independently performs a broad rangeofcomputer hardware and software operation, maintenance and repair at a CommunityCollege which relies on computerized services in support of its academic andadministrative functions. Those computerized services include academic computer labs,classroom computerized instruction and presentations, and several data bases,reporting programs and routines, including the centralized Banner system, which assistsuch departments as the Business Office, Registrar, Admission, Library, and StudentServices.

The position’s role is that of providing technical assistance to the users of the variouscomputer systems through installation of hardware and software, diagnosing andrepairing computer operating problems, scheduling and assisting in the operation ofcomputer labs. The position demonstrates and provides personal instruction to studentsin computer system operation and assists and trains administrators in softwareapplications.

Essential Duties and Responsibilities

Under the direction of theDirector of Information Technology or other administrator, the Information Technology Technician II is responsible for providing technically soundassistance in installation, operation, adaptation, maintenance and repair of computerizedequipment and software on a college-wide basis, as assignedthrougheffective performance in these essential duties:

Key responsibilities include:

• Operation of the College’s information technology systems.
• Operation of computers and related equipment.
• Advice and guidance on computerized systems operation.

Additional responsibilities include:

• Attendance and participation at convocation and commencement ceremonies
• Service on assigned committees and task forces
• Attendance and participation at committee, staff, informational and professional meetings which may occur during evenings and weekends.

This posting outlines qualifications, experience, and skills but is not limited to the full specifications in the official job description.

Minimum Qualifications

Associate’s degree in computer scienceor related technological discipline together with one (1) or more years of experience incomputer system and software installation, repair, maintenance and operation; or acombination of education, training, and experience which would lead to thecompetencies required for successful performance of the position’s essential duties.

Required Knowledge, Skills, and Abilities:

• Microcomputer hardware, software, related peripheral equipment, softwareapplications and equipment assembly and installation.
• Installing, operating, adapting, diagnosing and repairing malfunctions in computerequipment and software, including complex software systems such as the Bannersystem.
• Ability to work effectively with individuals from diverse academic, socioeconomic, cultural, and ethnic backgrounds, including individuals with disabilities.
• Excellent interpersonal, oral, and written communication skills.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).

Preferred Qualifications

• Current CompTIA Security+ certification or an equivalent industry-recognized cybersecurity certification.

Special Requirements

• Must be able to get CIJIS certified and fingerprinted.
• This position requires travel to CT State campus and other locations throughout Connecticut, as operational needs dictate.

Salary and Benefits

• Salary $66,804approximate annual

CT State offers a comprehensive benefits package, including:

• Generous leave policies
• Multiple retirement plan options
• Comprehensive health insurance choices
• Supplemental benefits for retirement and family protection
• Tuition reimbursement (if applicable)

For more information, visit: Human Resources - Future Employees/Human Resources - Labor Contracts

Selection Process

After the closing date, applications will be reviewed by a selection committee. Candidates selected for further consideration will be those who best meet the minimum and preferred qualifications and who submitted all required materials by the deadline.

The selection process may include interviews and practical exercises (e.g., written, technical, or simulation exercises). Finalists will be recommended to the Hiring Manager for final selection.

Background Screening

Employment offers are contingent upon:

• Proof of eligibility to work under the Immigration Reform and Control Act (IRCA)
• Successful completion of a background check, including granting permission to contact current and previous employers for verification, reference checks, criminal history, and, when applicable, credit or driving history checks

CT State is committed to maintaining a safe campus community.

Equity Statement

Connecticut State Community College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

Continuing Notice of Nondiscrimination

CT State Community College does not discriminate on the basis of age, ancestry, color, national origin, gender identity or expression, genetic information, learning disability, marital status, intellectual disability, physical disability (including but not limited to blindness), present or past history of mental disability, prior criminal record, race, religious creed, sex (including pregnancy and sexual harassment), sexual orientation, retaliation for previously opposed discrimination or coercion, victim of domestic violence, sexual assault, and/or traffickingor any other federal or state protected class in its employment, programs, and activities, unless theprovisionsofSection46a-80(b) or46a-81(b)of theConnecticutGeneral Statutes arecontrollingor there are bonafide occupational qualifications excluding personsin one oftheabove protectedgroups.

For information regarding the nondiscrimination, disability, and Title IX policies/procedures, [e-mail]

CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER.