IT Specialist

Hoffman Auto Group; East Hartford, West Simsbury (CT, CT); On-site; USD 50,000 - 62,000; Full time

Job summary

Hoffman Auto Group in East Hartford, CT is seeking a Level 1 IT Technician to provide first-line end-user support, troubleshoot hardware and software, and set up workstations. You will escalate complex issues to higher-level teams as needed.

The role requires 0–2 years IT support experience, a high school diploma or equivalent, and knowledge of Windows/macOS, Microsoft 365, hardware, and basic networking. Familiarity with Active Directory is a plus.

Qualifications

• High school diploma or equivalent; Associate's IT degree preferred.
• 0–2 years IT support experience.
• Basic knowledge of Windows and macOS, Microsoft 365, hardware, and basic networking.
• Strong troubleshooting and communication skills.
• Ability to work independently and in a team.

Responsibilities

• Respond to IT support requests via phone, email, chat, or ticketing system.
• Diagnose and resolve basic hardware, software, and network issues.
• Set up workstations and devices.
• Set up new user accounts and reset passwords.
• Install and update operating systems and software applications.
• Document incidents, resolutions, and troubleshooting steps in the help desk system.
• Escalate unresolved or complex issues to Level 2 or Level 3 support.
• Assist with onboarding and offboarding employees by preparing and recovering IT equipment.
• Perform routine system maintenance and updates.
• Provide excellent customer service while communicating technical information clearly.

Skills

Technical troubleshooting

Customer service

Time management

Attention to detail

Documentation

Critical thinking

Teamwork

Basic cybersecurity awareness

Education

High school diploma or equivalent

Associate's degree in Information Technology (preferred)

Tools

Windows

macOS

Microsoft 365

Active Directory

Networking basics (TCP/IP DNS DHCP)

Job description

Job Details: Job Location: East Hartford, CT 06108, Salary Range: $50,000.00 - $62,000.00 Salary, Job Title: Level 1 IT Technician

Job Summary

The Level 1 IT Technician is responsible for providing first-level technical support to end users. This role involves troubleshooting computer hardware and software issues, setting up workstations, managing user accounts, and escalating complex technical problems to higher-level support teams when necessary.

Key Responsibilities

• Respond to IT support requests via phone, email, chat, or ticketing system.
• Diagnose and resolve basic hardware, software, and network issues.
• Install, configure, and maintain desktop computers, laptops, printers, and mobile devices.
• Set up new user accounts and reset passwords.
• Install and update operating systems and software applications.
• Document incidents, resolutions, and troubleshooting steps in the help desk ticketing system.
• Escalate unresolved or complex issues to Level 2 or Level 3 support.
• Assist with onboarding and offboarding employees by preparing and recovering IT equipment.
• Perform routine system maintenance and updates.
• Provide excellent customer service while communicating technical information in an easy-to-understand manner.

Qualifications: Required Qualifications

• High school diploma or equivalent (Associate's degree in Information Technology preferred).
• 0–2 years of IT support experience.
• Basic knowledge of:
  • Windows and macOS operating systems
  • Microsoft 365 applications
  • Computer hardware and peripherals
  • Basic networking concepts (TCP/IP, DNS, DHCP)
  • Active Directory and user account management (preferred)
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.

Preferred Certifications

• CompTIA A+
• CompTIA Network+
• Microsoft Certified Fundamentals (optional)

Skills

• Technical troubleshooting
• Customer service
• Time management
• Attention to detail
• Documentation
• Critical thinking
• Teamwork
• Basic cybersecurity awareness