Onsite Desktop IT Support Technician

Knights of Columbus; New Haven (CT); On-site; USD 78,000 - 133,000; Full time

Benefits offered by this job

13 paid holidays

Vacation and paid sick leave

Tuition reimbursement

401(k) with company match

Health insurance options

Parental leave

Short-term disability and life保险

Job summary

The Knights of Columbus in Connecticut is seeking a Tier 1/2 end-user computing support specialist to assist on-site users and coordinate with remote teams. You will administer desktop management, support Azure environments, and resolve incidents with strong customer service.

The ideal candidate has an associate degree in computer science or equivalent IT experience, knowledge of AD, Windows, macOS, and Office apps, plus certification goals. On-site work in New Haven, CT is required.

Qualifications

• Associate degree in computer science or equivalent IT training/experience.
• 3-5 years experience in technology service and support.
• Certifications: A+, Network+, MSDT or equivalent.
• BS in Computer Science preferred.

Responsibilities

• Provide Tier 1-1.5 end-user support and incident resolution.
• Support end-user computing hardware, mobile devices and printers.
• Administer desktop management systems and cloud environments (Azure).

Skills

Communication skills

Interpersonal skills

Troubleshooting

Ownership

Independent work

In-person interaction

Hardware & cloud

Service management

Remote support

Cloud apps

Active Directory

Windows/macOS/iOS

MS Office

Education

Associate’s degree in computer science

3-5 years of IT experience providing technology service and support or equivalent combination of training and experience

A+, Network+, MSDT or equivalent professional certification

BS in Computer Science preferred

Tools

Bomgar

Azure

Adobe Cloud

Active Directory

Windows

Macintosh / iOS

Microsoft Office (Word, Excel, PowerPoint)

Job description

The Knights of Columbus in Connecticut is seeking a Tier 1/2 end-user computing support specialist to assist on-site users and coordinate with remote teams. You will administer desktop management, support Azure environments, and resolve incidents with strong customer service.

The ideal candidate has an associate degree in computer science or equivalent IT experience, knowledge of AD, Windows, macOS, and Office apps, plus certification goals. On-site work in New Haven, CT is required.