Information Technology Technician II

Connecticut State Community College; United States; On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Generous leave policies

Multiple retirement plan options

Comprehensive health insurance choices

Supplemental benefits for retirement/f

Tuition reimbursement

Job summary

Connecticut State Community College (CT State) in Manchester, CT, seeks an Information Technology Technician II to provide hardware/software support across college systems, classrooms, labs, and Banner database operations. The role emphasizes installation, troubleshooting, training users, and maintaining lab operations.

Requirements include an Associate’s degree in a related field and 1+ year of IT experience; preferred skills include Windows/Microsoft 365, ServiceNow, and AV system support.

Qualifications

• Associate’s degree in computer science or related discipline with 1+ year of IT experience.
• Experience installing, configuring, and repairing computer hardware and software including complex systems.
• Excellent communication and ability to work with diverse users.

Responsibilities

• Install, operate, maintain, and repair college IT hardware and software across campuses.
• Provide user support in labs, classrooms, and offices; train administrators and students.
• Assist with AV equipment and enterprise technologies as needed.

Skills

Hardware & software

Diagnostics & repair

Communication

MS Office

Education

Associate's degree in computer science or related discipline

Tools

Banner system

ServiceNow

Crestron AV

Active Directory

Microsoft 365

MECM / Intune / Jamf

Job description

About CT State

Connecticut State Community College (CT State)was launched on July 1, 2023, through the consolidation of Connecticut’s 12 community colleges. With campuses and satellite locations statewide, CT State serves all 169 towns and neighboring states. As the largest community college in New England, CT State is committed to providing high-quality, affordable, and accessible education that supports students’ academic, career, and personal success.

For more information about CT State Community College and the campus please visitHome - CT State (https://ctstate.edu/)

Position Details

Posted: November 3, 2026

Level: Community College Professional 16, 12-month, tenure track position

Employment Type: Standard

Hours: Full-time, 35 hours per week

Anticipated Start Date: January 2027

Work Location: CT State Manchester (Great Path, Manchester, CT 06040)

Work Modality: On-site;Position is not remote

Closing Date: Applications must be submitted by 5:00pm (EST) on Wednesday, December 2, 2026.

Position Summary

The Information Technology Technician II independently performs a broad range of computer hardware and software operation, maintenance and repair at a Community College which relies on computerized services in support of its academic and administrative functions. Those computerized services include academic computer labs, classroom computerized instruction and presentations, and several data bases, reporting programs and routines, including the centralized Banner system, which assists such departments as the Business Office, Registrar, Admission, Library, and StudentServices.

The position’s role is that of providing technical assistance to the users of the various computer systems through installation of hardware and software, diagnosing and repairing computer operating problems, scheduling and assisting in the operation of computer labs. The position demonstrates and provides personal instruction to students in computer system operation and assists and trains administrators in software applications.

Essential Duties and Responsibilities

Under the direction of the Director of Information Technology or other administrator, the Information Technology Technician II is responsible for providing technically sound assistance in installation, operation, adaptation, maintenance and repair of computerized equipment and software on a college-wide basis, as assigned through effective performance in these essential duties:

Key responsibilities include:

• Operation of the College’s information technology systems.
• Operation of computers and related equipment.
• Advice and guidance on computerized systems operation.

Additional responsibilities include:

• Attendance and participation at convocation and commencement ceremonies
• Service on assigned committees and task forces
• Attendance and participation at committee, staff, informational and professional meetings which may occur during evenings and weekends.

This posting outlines qualifications, experience, and skills but is not limited to the full specifications in the official job description.

Minimum Qualifications

Associate’s degree in computer science or related technological discipline together with one (1) or more years of experience in computer system and software installation, repair, maintenance and operation; or a combination of education, training, and experience which would lead to the competencies required for successful performance of the position’s essential duties.

Required Knowledge, Skills, and Abilities:

• Microcomputer hardware, software, related peripheral equipment, software applications and equipment assembly and installation.
• Installing, operating, adapting, diagnosing and repairing malfunctions in computer equipment and software, including complex software systems such as the Banner system.
• Ability to work effectively with individuals from diverse academic, socioeconomic, cultural, and ethnic backgrounds, including individuals with disabilities.
• Excellent interpersonal, oral, and written communication skills.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).

Preferred Qualifications

• Experience providing Help Desk or technical support in a customer-focused environment, including assisting users in person, by phone, and through email; documenting and troubleshooting technical issues; and using ticketing systems such as ServiceNow.
• Experience installing, configuring, troubleshooting, and maintaining classroom and conference room audio/visual (AV) systems such as Crestron
• Experience supporting Windows and Apple computers, printers, copiers, and mobile devices.
• Experience supporting enterprise technologies such as Active Directory, Microsoft 365, and BeyondTrust.
• Experience with endpoint management solutions such as Microsoft Endpoint Configuration Manager (MECM), Intune, and Jamf.
• Experience working in an information technology role within a college or university setting.
• Current CompTIA Security+ certification

Special Requirements

• Must be able to get CIJIS certified and fingerprinted.
• This position requires travel to CT State campus and other locations throughout Connecticut, as operational needs dictate.

Salary and Benefits

Salary $66,804 approximate annual

CT State offers a comprehensive benefits package, including:

• Generous leave policies
• Multiple retirement plan options
• Comprehensive health insurance choices
• Supplemental benefits for retirement and family protection
• Tuition reimbursement (if applicable)

For more information, visit: Human Resources - Future Employees / Human Resources - Labor Contracts

Selection Process

After the closing date, applications will be reviewed by a selection committee. Candidates selected for further consideration will be those who best meet the minimum and preferred qualifications and who submitted all required materials by the deadline.

The selection process may include interviews and practical exercises (e.g., written, technical, or simulation exercises). Finalists will be recommended to the Hiring Manager for final selection.

Background Screening

Employment offers are contingent upon:

• Proof of eligibility to work under the Immigration Reform and Control Act (IRCA)
• Successful completion of a background check, including granting permission to contact current and previous employers for verification, reference checks, criminal history, and, when applicable, credit or driving history checks

CT State is committed to maintaining a safe campus community.

Equity Statement

Connecticut State Community College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

Continuing Notice of Nondiscrimination

CT State Community College does not discriminate on the basis of age, ancestry, color, national origin, gender identity or expression, genetic information, learning disability, marital status, intellectual disability, physical disability (including but not limited to blindness), present or past history of mental disability, prior criminal record, race, religious creed, sex (including pregnancy and sexual harassment), sexual orientation, retaliation for previously opposed discrimination or coercion, veteran status, victims of domestic violence, sexual assault, and/or trafficking or any other federal or state protected class in its employment, programs, and activities, unless the provisions of Section 46a-80(b) or 46a-81(b) of the Connecticut General Statutes are controlling or there are bonafide occupational qualifications excluding persons in the above protected groups.

For information regarding the nondiscrimination, disability, and Title IX policies/procedures, contact [e-mail]

CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER.